Now Hiring - Entry Level - Call Center Operators

LIFE ALERT CALL CENTER-posted about 1 year ago
$43,680 - $49,920/Yr
Full-time • Entry Level
Los Angeles, CA
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Life Alert Emergency Response is seeking Entry Level Customer Service Representatives for their 24 Hour Call Center in Encino, California. This role is crucial in providing emergency response services, ensuring that customers can live independently and safely at home. The position offers comprehensive training and requires working various shifts, including weekends and holidays.

  • Answer incoming emergency and non-emergency calls; route calls to medical emergency services and 3rd parties.
  • Obtain medical emergency information by ascertaining the nature of the problem, calming the caller, and remaining on the line until help arrives.
  • Obtain fire emergency information by ascertaining the nature and extent of the fire.
  • Obtain police emergency information by assessing the nature of the incident and determining if other emergency services are required.
  • Maintain quality results by following and enforcing standards and emergency protocols.
  • Resolve incoming calls by following standard operating procedures; obtain pertinent information; make connections to appropriate departments.
  • Document actions by completing forms, reports, logs, and records.
  • General data entry; includes setting up new customer accounts, entering contact information and medical history, and other pertinent information.
  • High School diploma or equivalent.
  • Strong verbal and written communication skills.
  • Punctuality, organizational skills, and ability to prioritize and multi-task.
  • Work well under pressure and stressful situations; exhibit emotional control.
  • Ability to display a strong sense of urgency.
  • Bi-lingual or Spanish speakers.
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance
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