Now Hiring! Customer Service - Starting at $19/hr - Roy UT
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About The Position
The Service Rep 4 is an entry-level position focused on assisting with customer service inquiries and providing tailored solutions based on client needs in collaboration with the Customer Service function. The primary objective of this role is to analyze the best course of action to effectively resolve client issues. This position requires a proactive approach to customer service, ensuring that all interactions are handled with care and professionalism. In this role, you will assist in evaluating and resolving service inquiries from clients across various platforms. You will be expected to effectively utilize multiple computer systems to complete assigned tasks and address account inquiries. Developing and maintaining a working knowledge of specific groups of Citi products and services is crucial for success in this position. You will analyze and identify potential risks while proposing solutions that align with client needs, ensuring that all tasks are completed accurately and efficiently. A key responsibility is to solve disputes and retain clients while minimizing operating losses. This will be achieved through strict adherence to established rules and regulations. Fulfilling client necessities while providing an exceptional client experience is a core expectation for all employees, and performance will be measured against specific metrics. You will also be responsible for appropriately assessing risk when making business decisions, demonstrating a strong consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets. This includes driving compliance with applicable laws, rules, and regulations, adhering to company policy, and applying sound ethical judgment in all business practices.
