Copy of North Terminal Customer Service Agent

TBI AIRPORT MANAGEMENT INC.•Atlanta, GA

8h•$19

About The Position

The role of the North Terminal Customer Service Agent is to provide the highest level of customer service to passengers, the public and employees within the North Terminal common-use areas.

Requirements

Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Skill in effective oral and written communication.
Ability to establish and maintain good working relationships with other TBI employees, airline employees, TSA and other

Responsibilities

Monitor the carousel operations and ticket counters in the North Terminal.
Responsible for day to day assignment of common-use baggage carousels and ticket counters in coordination with flight activity.
Inspect passenger luggage tags.
Reflect a positive public relations image and maintain a high standard of service by providing accurate, current and complete information and/or escorting passengers in need of aid or additional information.
Manage baggage carousels and flight data to ensure passenger baggage is on correct carousel.
Provide information and assistance to employees and passengers, as required.
Other duties as assigned.