North Support Technician

Nozzle Nolen•Port Saint Lucie, FL

18d

About The Position

The Support Technician – North Region (Stuart Area) serves as a key support role across multiple connected branches within the region. This technician is there to step in and support the entire team—assisting Service Managers, technicians, and branch operations as needed. They play a critical role in ensuring callbacks and customer needs are handled promptly, while helping maintain smooth daily operations across all locations. When not handling callbacks, the Support Technician will conduct ride-along with team members to provide coaching, support, and ensure service quality and consistency. This role is designed to strengthen daily operations by offering hands-on support where it is needed most. This position requires knowledge across general pest control, termites, and related services, and plays an important role in maintaining service standards and supporting both technicians and customers across all assigned locations.

Requirements

High school diploma or equivalent.
Valid driver’s license: a Commercial Driver’s License may be required for certain roles.
Minimum of 5 years of verifiable driving history
7-year motor vehicle record (MVR) review required
Clean driving record and ability to pass background check and drug screening.
Ability to follow oral and written instructions.
Ability to read, understand, and comply with pesticide labels and regulations.
Strong communication skills and ability to interact professionally with a diverse customer base.
Ability to lift up to 50 pounds regularly and perform physical tasks such as climbing ladders, crawling in attics, and inspecting crawl spaces.
Proficiency with tools and equipment required for pest control services, including electronic devices.
Physical stamina and ability to work in varied environmental conditions, including heat, humidity, damp, and dusty environments.
Successful completion of Nozzle Nolen orientation and training program.
Completion of state certification and licensing requirements, as applicable.
Completion of additional training as assigned by a supervisor or Human Resources.

Nice To Haves

Previous pest control or lawn care experience preferred but not required.

Responsibilities

Inspect residential and commercial properties for pests, pest harborage, and entry points, including rodents, termites, ants, spiders, mosquitoes, bed bugs, wasps, snakes, and other pests.
Apply chemical and non-chemical treatments in accordance with regulations and company procedures.
Set traps, place baits, and remove deceased rodents or relocate trapped animals as required.
Educate customers on sanitation, storage, and preventative practices to support effective pest control.
Recommend additional services when appropriate based on inspection findings.
Document service details accurately in PestPac, including findings, treatments performed, and customer communications.
Work collaboratively with supervisors, sales, and quality control teams to resolve service issues and improve outcomes.
Perform route service, callbacks, and new account starts as assigned.
Respond promptly and professionally to customer concerns and complaints.
Maintain flexibility to accommodate schedule changes, including occasional evenings or weekends.
Ensure all safety, application, and re-entry procedures are followed.
Maintain a clean, organized, and professional service vehicle, including proper inventory of tools and materials.
Attend monthly training meetings and required company training sessions.
Use OSHA-mandated personal protective and respiratory equipment.
Assist coworkers as needed to support branch operations.