Trimble-posted 3 months ago
$105,682 - $142,676/Yr
Full-time • Mid Level
Lake Oswego, OR
5,001-10,000 employees
Publishing Industries

The Customer Success department's mission is to build, retain and grow our customers. We do this as a liaison for our valued customers to ensure they are set up for success. Seeking a technically savvy and customer-centric contributor to join our Customer Success Organization as a North America Spectrum Business Advisor specializing in Trimble's Spectrum ERP system. This position will require a rare blend of software product expertise, business strategy, and best-in-class service to drive maximum platform value and adoption of Spectrum within our customer base. The Business Advisor (BA) will work with Construction customers like General Contractors, Heavy Highway Contractors & Specialty Contractors to drive adoption and value realization through deep product and industry expertise, technical advisory and product demonstrations to customers, on an as-needed basis. You should have a strong background in the Construction Industry with strong technical acumen, be highly customer-centric, forward-thinking, analytical, creative, detail-oriented and a team-player.

  • Be brought in as a Spectrum ERP expert on an engagement basis with customers needing product strategy, technical guidance, best practices and guidance on how to's for their use of Trimble's Spectrum product
  • Help customers realize value from Trimble technology by providing deep product expertise with Spectrum, driving insights and ensuring technical success
  • Support business reviews to decision makers and be perceived as a strategic trusted advisor
  • Support the development of strategic use cases, adoption roadmaps, and recommendations to drive optimal product usage across a wide range of levels within customer organization
  • Create and publish engaging product content, such as best practice advice and 'how-to' articles, for the Trimble Community, leveraging your Spectrum expertise to help customers self-serve, deepen product mastery, and drive adoption at scale
  • Identify areas of opportunity for additional products and services for the customer across platform features, professional services, training, etc.
  • Advocate on behalf of the customer across Trimble to ensure their success
  • Contribute to continual improvement of the TC1 platform's value realization and adoption processes, and capture best practises for re-use across Customer Success
  • Effectively articulate the Spectrum product value within the context of Trimble Construction One
  • Client services/solution consulting/technical consulting or field experience in Spectrum ERP software
  • Track record of successful value delivery and client relationship development; existing relationships across construction technology ecosystem a plus
  • Demonstrable knowledge of Trimble's Spectrum ERP software
  • Proven knowledge of General Contractors, Heavy Highway Contractors & Specialty Contractors
  • Highly organized and able to work collaboratively across a matrix organization to achieve results important to your customers (CSM, Sales, Product, Onboarding, Renewals, Customer Support, and Customer)
  • Capable of handling multiple ad hoc requests and rapid turnaround while meeting customer expectations
  • Ability to learn quickly, be a great teammate, and manage change effectively
  • Excellent executive level communication skills (oral, written, presentation) with ability to explain technical concepts
  • Familiarity with Trimble Construction technologies a plus
  • 3-5 Years of Spectrum Experience
  • BA/BS, advanced degree a plus
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Time off plans
  • Retirement plans
  • Tax savings plans for health, dependent care and commuter expenses
  • Paid Parental Leave
  • Employee Stock Purchase Plan
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