About The Position

PTx is leading the way in revolutionizing agriculture with prevision. PTx is a global provider of seamless compatible, powerfully simple precision ag solutions. Our industry-leading brands span farmer's needs across the crop cycle - connecting, controlling, guiding, spraying and data management. We build solutions that equip farmers to connect machinery across brands in their operations, maximize their resources and make decisions with confidence.

Requirements

  • Bachelor's degree or equivalent level of work experience.
  • At least five years of experience in Customer Success, Sales Operations, or similar roles.
  • Proven leadership experience with cross-functional or global teams.
  • Strong understanding of order-to-cash processes.
  • Exceptional communication and coaching skills.
  • Comfortable with ERP/CRM systems and able to manage multiple priorities under tight deadlines.

Nice To Haves

  • Experience in the agriculture industry.

Responsibilities

  • Own the ordering support process, ensuring all orders are handled smoothly and accurately in collaboration with various internal teams like Sales, Finance, Marketing & Fulfillment.
  • Lead & develop a high-performing Sales Support Associate (SSA) team, providing coaching and guidance to promote accountability, engagement, and operational excellence.
  • Serve as the primary point of contact for post-sale support, addressing inquiries from dealers, OEMs, and the sales team regarding order status, documentation, order changes, and issue resolution.
  • Maintain strong communication and identify opportunities for improvement, proactively updating stakeholders, creating and maintaining service documentation and resources, and collaborating with cross-functional teams to resolve pain points.
  • Track and report on key service metrics, monitoring performance indicators such as SLAs, onboarding timelines, and satisfaction ratings to drive continuous service improvement.

Benefits

  • Health care and wellness plans
  • Dental and vision plans
  • Flexible and virtual work options (where available)
  • 401(k) Savings Plan with company match
  • Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
  • Paid holidays and paid time off
  • Health savings and flexible spending accounts
  • Reimbursement for continuing education
  • Life insurance and other supplemental insurance plans

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Industry

Machinery Manufacturing

Education Level

Bachelor's degree

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