North America Sales Support Manager

AGCO • Morton, IL

115d

About The Position

PTx is leading the way in revolutionizing agriculture with prevision. PTx is a global provider of seamless compatible, powerfully simple precision ag solutions. Our industry-leading brands span farmer's needs across the crop cycle - connecting, controlling, guiding, spraying and data management. We build solutions that equip farmers to connect machinery across brands in their operations, maximize their resources and make decisions with confidence.

Requirements

• Bachelor's degree or equivalent level of work experience.
• At least five years of experience in Customer Success, Sales Operations, or similar roles.
• Proven leadership experience with cross-functional or global teams.
• Strong understanding of order-to-cash processes.
• Exceptional communication and coaching skills.
• Comfortable with ERP/CRM systems and able to manage multiple priorities under tight deadlines.

Nice To Haves

• Experience in the agriculture industry.

Responsibilities

• Own the ordering support process, ensuring all orders are handled smoothly and accurately in collaboration with various internal teams like Sales, Finance, Marketing & Fulfillment.
• Lead & develop a high-performing Sales Support Associate (SSA) team, providing coaching and guidance to promote accountability, engagement, and operational excellence.
• Serve as the primary point of contact for post-sale support, addressing inquiries from dealers, OEMs, and the sales team regarding order status, documentation, order changes, and issue resolution.
• Maintain strong communication and identify opportunities for improvement, proactively updating stakeholders, creating and maintaining service documentation and resources, and collaborating with cross-functional teams to resolve pain points.
• Track and report on key service metrics, monitoring performance indicators such as SLAs, onboarding timelines, and satisfaction ratings to drive continuous service improvement.

Benefits

• Health care and wellness plans
• Dental and vision plans
• Flexible and virtual work options (where available)
• 401(k) Savings Plan with company match
• Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
• Paid holidays and paid time off
• Health savings and flexible spending accounts
• Reimbursement for continuing education
• Life insurance and other supplemental insurance plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree