Eldora Mountain Resort-posted 4 months ago
Full-time • Entry Level
Bend, OR

The purpose of the Nordic Supervisor position is to ensure an outstanding guest experience to all Nordic guests through daily leadership and oversight of Nordic departmental personnel in accordance with company and departmental policies. The position requires a strong interest and proficiency in Nordic skiing; a basic understanding of Nordic grooming; and a complete knowledge of all facility services and daily operations.

  • Perform opening and closing duties of daily business and facilities.
  • Ensure efficient and accurate performance of all ticket, cashier, and office functions.
  • Perform daily inspections and oversight of rental equipment repairs and maintenance.
  • Monitor food preparation and service.
  • Maintain the safety and cleanliness of the Lodge facility, contacting Lodge Services and Building Maintenance when required.
  • Handle and coordinate all incidents, contacting emergency personnel when required.
  • Provide gracious and effective handling of all guest and employee concerns and problems.
  • Communicate regularly with the Nordic Manager regarding safety issues, operational needs, staffing, and personnel issues.
  • Maintain communication with the Nordic grooming team for daily conditions updates, as required.
  • Build grooming and trail knowledge to participate in operations and reporting.
  • Communicate the daily task list to Trail Steward and Patrol.
  • Ensure accurate pricing, security, and merchandising of retail inventory.
  • Conduct advanced product training.
  • Facilitate program sales (online, phone, and in person), scheduling, and additional services.
  • Perform daily lesson and instructor assignments.
  • Check in students, ensure lessons start on time, and troubleshoot challenges.
  • Oversee daily rental operations and maintenance of the Nordic rental fleet.
  • Minimum 1 year in a guest service-related position.
  • Managerial/supervisory experience preferred.
  • OLCC and Oregon Food Handler's cards required.
  • PSIA level 1+ preferred.
  • Nordic Track skiing proficiency in all disciplines.
  • Able to ski all trails in the network.
  • Competent and efficient computer skills.
  • Cash handling experience.
  • Ability to use waxing irons, scrapers, drills, hand tools, shovels, axe, splitting maul, ice chipper.
  • Free employee season pass and free or discounted dependent(s) season pass.
  • Free and discounted friends & family day passes.
  • Free transportation to & from Bend, Sunriver, and La Pine.
  • Discounts across the resort (food & beverage, retail, rentals, lessons & more).
  • Employee housing program.
  • 401k with up to 5% company match & immediate vesting.
  • Discounted onsite daycare.
  • Local & national discounts (YETI, Burton, Dell, Subaru, Nokian, Sunriver Golf, Mammut, & more).
  • Free reciprocal access for employees to other POWDR resorts & 50% day passes at IKON pass resorts.
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