Nordic Spa Concierge Supervisor

Alyeska Resort•Anchorage, AK

1d•Onsite

About The Position

Simple. Inclusive. Natural. Social. We are hiring for the role of Nordic Spa Concierge Supervisor. This opportunity is located in Girdwood, Alaska . Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy Achieving Excellence Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Nordic Spa Concierge Supervisor is critical to delivering on this promise. As Spa Concierge Supervisor you are expected to lead your team in exceeding guest expectations and maximizing revenues on daily basis. You will achieve excellence by supporting the Spa Concierge team on your shift in making optimal business decisions.

Requirements

We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step
When guests arrive at the spa they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team
Maximizes revenues and guest satisfaction by monitoring and responding to guest inquiries, wait lists, emails, phone calls
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviours support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance
Previous hotel Front Desk experience is an asset
Minimum 3 years experience in call center, customer service, or retail
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness

Nice To Haves

Prior supervisory experience is preferred
Previous reservation software and POS experience preferred

Responsibilities

Keeping the sense of arrival picture perfect from curb to front desk
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings
Accuracy and attention to detail when making reservations or checking in
Turning lockers and maximizing average spend per locker occupied
Maximizes revenues and guest satisfaction by monitoring and responding to guest inquiries, wait lists, emails, phone calls
Cleaning, restocking and tidying reception, retail and relaxation spaces
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviours support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance