Non-Technical Business Systems Analyst 3
About The Position
Role Purpose Deliver hands-on operational and technical support for enterprise learning platforms, focusing on system stability, platform changes, and user assistance. Support includes LMS-to-LMS migration, data validation, and platform stabilization, with an emphasis on execution rather than ownership or migration leadership. Key Responsibilities- Platform Administration & Support Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday) Configure courses, curricula, assignments, audiences, and learning paths Perform quality checks on content, metadata, and learner experience Provide Tier 2 support for platform issues; troubleshoot and escalate as needed Operational Execution Assist with content uploads, testing, and validation (SCORM/xAPI) Support release testing, regression testing, and post-release verification Execute configuration changes based on defined requirements Help burn down operational backlogs (tickets, cleanup, reporting requests) Data, Reporting & Integrations (Support-Level) Run and validate standard LMS/LXP reports Support data checks related to completions, assignments, and user access Assist with Workday user file validation and issue identification (no ownership of integration design) Document issues and patterns for escalation to IT or vendor Vendor & Stakeholder Support Work with platform vendor support teams on tickets and defects Support internal stakeholders (L&D, HR, IT) by answering platform questions Document solutions, FAQs, and standard operating procedures
Requirements
- 5+ years supporting enterprise LMS/LXP platforms
- Bachelor's degree in Leanring or equivalent years of experience and lesser degree
- Strong understanding of LMS administration, learning assignments, and reporting
- Experience working with SCORM/xAPI content
- Comfortable working from defined requirements and processes
- Strong documentation and communication skills
- Experience with Cornerstone, Degreed, or Workday
- Familiarity with ServiceNow or ticketing workflows
- Experience supporting platform upgrades or stabilization periods
Responsibilities
- Platform Administration & Support Support day-to-day administration of enterprise LMS/LXP platforms (e.g., Cornerstone, Degreed, Workday)
- Configure courses, curricula, assignments, audiences, and learning paths
- Perform quality checks on content, metadata, and learner experience
- Provide Tier 2 support for platform issues; troubleshoot and escalate as needed
- Operational Execution Assist with content uploads, testing, and validation (SCORM/xAPI)
- Support release testing, regression testing, and post-release verification
- Execute configuration changes based on defined requirements
- Help burn down operational backlogs (tickets, cleanup, reporting requests)
- Data, Reporting & Integrations (Support-Level) Run and validate standard LMS/LXP reports
- Support data checks related to completions, assignments, and user access
- Assist with Workday user file validation and issue identification (no ownership of integration design)
- Document issues and patterns for escalation to IT or vendor
- Vendor & Stakeholder Support Work with platform vendor support teams on tickets and defects
- Support internal stakeholders (L&D, HR, IT) by answering platform questions
- Document solutions, FAQs, and standard operating procedures
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
