Non-Clinical Staff Supervisor

Family Health West•Fruita, CO

4d•$24

About The Position

You belong here! At Family Health West, you’re more than an employee, you’re family. When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals. When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado. So, what are you waiting for?! Fill out the application now, and when you hit send do a little happy dance knowing that you just made our day. If it still sounds too good to be true, come see for yourself. Call us to schedule a tour and meet your new best friends! About Family Health West Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future. At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities. Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

Requirements

Immunizations required for employment, including flu vaccine

Responsibilities

Supervises, educates, directs staff, and coordinates activities and responsibilities of direct reports and monitors performance daily assuring that organizational policy and procedures are followed.
Reliable and punctual attendance is essential; expected to be at her/his job as scheduled, each scheduled day.
Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
Demonstrate fiscal responsibility.
Comply with Competency Audits and Trainings, and chart audits as directed by the Practice Manager.
Assist the Practice Manager, as requested, in the implementation of policies and procedures that are consistent with those of Family Health West, to ensure efficient and safe operation of the practice’s outpatient services.
Keep current on compliance and risk management to include identifying and understanding all practice risks and implementing strategies to minimize those risks and mitigating any adverse events.
Maintain strong organizational structure, workflow, and operating procedures for the medical practice.
Have knowledge of medical practice principles, practices and procedures.
Provide support of projects and demonstrate strong communication skills both oral and written.
Attends meetings for the benefit of practice operations or personal management development and growth. Including quality improvement goals and metrics. Communicate information to staff as appropriate.
Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
Partner with Practice Manager to recruit, supervise, and direct staff to ensure the clinic operates in an efficient manner. Ensuring high quality customer service and positive patient interactions.
Conduct routine non-clinical staff meetings. Provide staff education and development within the scope of practice. Provide/coordinate EMR updates and education.
Accomplishes the cross training of staff to provide coverage at all times non-clinical functions. Provide coverage and provide duties of staff for absences when necessary to maintain practice operations.
Create a sense of teamwork and culture of safety.
Evaluate performance and productivity of staff on a timely and regular basis throughout the year. Conduct annual evaluation of staff and provide coaching as necessary. Hold staff accountable to clinical competencies. Collaborate with Human Resources and Practice Manager regarding appropriate corrective actions.
Create and maintain staff schedules. Approve timesheets, time off requests, leaves of absence, earned time off. Monitor overtime and handle transfer requests.
Communicate the scheduling and patient process. Collect and document all patient demographics.
Ensure insurance eligibility verification and collection of appropriate copays. Ensure receipt and posting of all payments as appropriate. Alert Practice Manager of any insurance issues.
Provide efficiencies in scheduling and managing patients and scheduling of appointments, to include assembling patient forms for appointments
Ensure that scanning into patient charts is completed as assigned.
Ensure efficient processing of incoming and outgoing calls with friendly and polite customer service and that patient phone messages are documented in the Medical EHR as appropriate.
Monitor patient satisfaction and intervene when necessary to address service issues. Report related issues to Practice Manager in a written concise, timely, and factual manner. Take service recovery steps as needed.
Follow up on patient referrals, ensure timely processing.
Submit authorization for Worker’s Compensation patients.
Submit authorization of treatment/procedures to insurance companies, as needed and directed by Practice Manager.
Prepare and send all referrals/documentation to outside providers as needed.
Request documentation from outside providers and scan documentation into Medical EMR. Access records from QHN and Paper version as needed.
Other job related duties as assigned.
Answer phones as needed.
Greet patients and staff members in a positive professional manner at all times.
Ensure that work area is clean and free of clutter at all times.
Maintain patient/resident/employee privacy and confidentiality at all times.
Maintain a standard level of professionalism with patients, public and colleagues.
Respond to all inquiries professionally, preserving confidentiality.
Attend staff meetings and in-service education.
Practice effective interpersonal skills and work productively as a member of the team.
Assist with and/or perform routine duties that do not require a specific professional license. (i.e. fax insurance companies, medical records, etc.)

Benefits

FHW offers a full benefits package including:
FOR ALL EMPLOYEES: Employee Assistance Program
403 (B) with 4% match from FHW and zero day vesting schedule
FOR FULL TIME EMPLOYEES WORKING AT LEAST 30 HOURS A WEEK
Medical Plan Options: I. PPO plan with copay/coinsurance and lower deductible II. High Deductible Health Plan with the option for a Health Savings Account. III. Telemedicine includes in both plan options.
Dental
Vision
Life Insurance/ Accidental Death and Dismemberment Insurance
Disability Insurance with a Short and Long Term Option.
Critical Illness and Accident Plans
Cafeteria Options: Health Reimbursement/ Flex Savings
A host of other options to include: Pet Insurance, Identity Protection, Travel protection