NON-CLINICAL LEAD

MOUNTAIN VIEW HOSPITAL LLC • Idaho Falls, ID

1d • Onsite

About The Position

Mountain View Hospital is looking for a Urology Non-Clinical Lead to join our team! JOB SUMMARY: Responsible for managing effective team workflow and training new hires on how they can best serve patients and non-clinical teams of employees. Will provide oversight of staff as well as the following listed duties. ABOUT MOUNTAIN VIEW: Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice. Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

Requirements

• Education/Certification: High school diploma or equivalent required.
• Experience: Several years of experience in field preferred.
• Equipment/Technology: Adequate computer and typing skills. Ability to use various software programs and procedure software
• Language/Communication: Ability to read and communicate effectively in English. Excellent communication skills required for interacting with staff and other personnel inside and outside of office
• Mathematical Skills: Basic skills required.
• Mental Capabilities: Able to deal with a high-stress environment and handle difficult situations such as in-office conflict and patient/provider complaints
• Interpersonal: Able to interact with staff, patients and outside personnel in a polite, political, and efficient manner.
• Performance: Excellent leadership and employee relation skills

Responsibilities

• Demonstrates extensive knowledge and efficiency in the direct area he/she is supervising. Also demonstrates general knowledge of EMR and company policies and procedures.
• Accepts responsibility and accountability for own actions.
• Works well under pressure and is able to prioritize tasks and workflow for self and team members.
• Demonstrates exceptional leadership skills, including establishing a trusted, respected and effective relationship between him/herself and all non-clinical department members.
• Provides guidance and support for all team members.
• Ability to set goals and deadlines for team performance and communicate them effectively to team members.
• Provides clear expectations to team members on daily duties and ensures that employees understand such duties and delegated tasks.
• Monitors each team member’s productivity and quality.
• Responsible for new hire training or training delegation and retraining for other team members as needed in non-clinical areas (Insurance Auth/Surgery Scheduling/Front Reception/Referrals/PBX).
• Must ensure that employees understand training material and have clear expectations of job duties and other responsibilities by completing an employee competency on each team member.
• Provides positive feedback and constructive criticism to team members when needed, even in uncomfortable situations. Documents coaching’s.
• Ensures adherence to all company policies and procedures and recommends disciplinary action for team members when needed. Consults with the department manager, director and HR before action is taken.
• Ability to maintain an optimistic and positive attitude towards team members to keep a boosted morale within the department. Also advocates this same approach among team members.
• Ability to resolve in-office conflicts between co-workers and/or other members of the workplace that involve the supervisor’s team members
• Appropriate and immediate assistance with escalated patient complaints when the supervisor is requested. Ability to de-escalate upset patients and adverse situations.
• Schedules regular meetings with team members and other personnel as needed to discuss changes in workflow or other items that need to be addressed.
• Assists the department manager with the hiring process, schedules and attends job interviews, verifies references.
• Assists with job descriptions as they change or as a new position is added
• Assists manager and director with other duties as needed.

Benefits

• Medical, Dental and Vision Insurance
• Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
• Retirement Plans (401K with up to 6% match)
• Earned Quarterly Bonus Program
• Education Reimbursement Program
• Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees