Non-Certified Pharmacy Technician
About The Position
At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. The Non-Certified Pharmacy Technician provides prompt, efficient and friendly customer service, exhibiting caring, concern and patience in all customer interactions. This role assists pharmacists in the preparation and distribution of prescription medications, handles inquiries not requiring a pharmacist's expertise, and maintains patient information and pharmacy supplies. Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.
Requirements
- High school diploma or equivalent.
- Working towards a licensed technician certification through a certified national program.
- Ability to do logical or scientific thinking to solve problems; several abstract and concrete variables.
- Ability to do arithmetic calculations involving arithmetic, algebraic and geometric calculations.
- Ability to compose original correspondence; follow technical manuals; have increased contact with people; interview counsel or advise people; evaluate technical data.
- If applicable, vaccination certification as required by law.
Nice To Haves
- Previous experience as a pharmacy clerk is preferred.
Responsibilities
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
- Handles inquiries that do not require a pharmacist’s expertise and judgment.
- Accepts new written prescription orders and telephoned refill requests at the discretion of the supervising pharmacist.
- Takes orders from or calls doctor’s offices for refill prescriptions.
- Gathers patient information required to prepare prescriptions.
- Enters prescription and patient information into the computer.
- Assists in maintaining correct patient information.
- Assists pharmacists in preparing prescription drug products for dispensing.
- Prepares and affixes labels to prescription containers.
- Prepares prescriptions to be mailed.
- Prepares and submits insurance claims.
- Files prescriptions after they have been dispensed.
- Reports any medication errors to appropriate personnel.
- Orders, checks-in, and stocks pharmacy supplies.
- Logs invoices as necessary.
- Performs cash transactions.
- Maintains cleanliness of pharmacy and dispensing area.
- Assists with third party insurance billing and trouble shooting.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to all statutes and regulations pertaining to a pharmacy technician.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
- Administer Vaccines as allowed by law.
- Assists in other areas of the store as needed.
- Performs other job related duties and special projects as required.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
