NOC Technician- 3rd Shift
About The Position
The purpose of the NOC Technician is to provide customer support for Bluebird Fiber customers. Position directly monitors BBF network elements, network performance and facilities. NOC Technicians work directly with Field Operations and NOC Engineers on trouble tickets to coordinate, isolate, diagnosis, and repair issues in a timely manner. Candidates must have excellent communication skills and be able to work in multiple systems and manage multiple tickets simultaneously. This position requires overnight shift work. Hours are subject to change depending on department needs. Training will occur during day shift hours.
Requirements
- High school diploma or equivalent
- Minimum 1 year in telecommunications or equivalent technical training
- Minimum 1 year experience working in an NOC environment in the telecommunications industry, preferred
- Familiarity with trouble ticking systems
- Strong customer service skills
- Knowledge of LAN/WAN technologies
- DWDM and/or MPLS fundamentals
- Must be able to work a flexible schedule in a 24x7 environment
- Must be able to work independently and in a team environment with minimal guidance, while focusing on a sense of urgency for customer-impacting issues
- Multi-task and maintain composure in a demanding work environment
Nice To Haves
- Nokia, ADVA, Ekinops and MRV experience, preferred
- Familiarity with trouble ticking systems, preferred
- Knowledge of Fiber optic fundamentals, preferred
- Experience performing circuit testing procedures and test equipment, preferred
- Nokia, ADVA, Ekinops and MRV experience
Responsibilities
- Work with LECs, IXCs, vendors, internal departments, and customers to successfully troubleshoot impairments and outages as required
- Trouble ticket management and documentation
- Troubleshooting DWDM, MPLS, and SONET network equipment
- Read and interpret CLR/DLRs
- Perform remote resolution of faults through various Network Management Systems (NMS)
- Monitor network performance after maintenance and network/DC changes
- Work closely with Operations and Engineering to ensure quick circuit activation
- Provide network assistance to Data Center technicians.
- Correspond with customers with ticket updates and technical support
- Interpret and implement MOPs for Network changes and upgrades
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
101-250 employees
