NOC Technician

Midcontinent Communications • Sioux Falls, SD

366d

About The Position

Monitor critical network elements, fiber infrastructure and applications using various network monitoring systems in a 24x7 Network Operations Center (NOC) environment. 2 Open Positions: Position # 1: Overnight shift work schedule: Sunday: 7PM-7AM, Monday: 10PM-7AM, Tuesday: 10PM-7AM, Wednesday: 9PM-7AM. Position #2: Overnight shift work schedule: Monday: 9:30PM-7:30AM; Tuesday: 9:30PM-7:30AM; Wednesday: 9:30PM-7:30AM; Thursday: 9:30PM-7:30AM.

Requirements

• High school diploma, vocational certification in technology field, or equivalent industry work experience required.
• One year related technological experience required.
• General knowledge of internal proprietary methods of service delivery is preferred.
• NCTI 'Operations Center Technical Support I' course completed or completed within the first year of employment.
• General knowledge of networking, including network components, function, and operation.
• General knowledge of TCP/IP and other Internet protocols.
• Experience with tools such as Ping, SNMP, SSH, Trace Route, NS Lookup.
• Exposure to SolarWinds, Wireshark, Zabbix, Grafana etc. is preferred.
• General knowledge of network monitoring systems and element monitoring systems.
• General knowledge of incident ticketing systems.

Nice To Haves

• Basic understanding of networking, RF signal processing, AC & DC power preferred.
• Possess general technical and computer skills, including various applications, operating systems, etc.
• Ability to read and comprehend technical literature.

Responsibilities

• Engage in reactive and proactive monitoring of the multi-service fiber optic network and related services.
• Evaluate network alarm conditions and service outages; follow procedures to validate and classify impact.
• Identify and document events as they occur, enter relevant information in Midco's ticketing system.
• Perform basic troubleshooting/information gathering and escalate to the appropriate personnel.
• Actively coordinate mitigation and resolution of service outages.
• Engage and coordinate efforts with third parties and vendors to resolve problems.
• Communicate with users, group members, Engineering, Field OPS, and Management regarding service outages.
• Coordinate preventive maintenance activity with Field Ops personnel.
• Input and review change requests for moderately complex maintenance activity.
• Generate operational reports such as power supply battery health and transponder state.
• Review and offer updates to process documentation.
• Train and guide new hires as required.
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
• Adhere to Midco's privacy guidelines.

Benefits

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees