NOC Tech

Sinch • Chicago, IL

138d • Hybrid

About The Position

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch's Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we "Dream Big", "Win Together", "Keep it simple", and "Make it Happen". These values are our foundation!

Requirements

• Must be open to any schedule/shift.
• Experience with network monitoring systems and network elements such as switches, DACS, and routers.

Responsibilities

• Provide 24x7 monitoring of all components of Sinch's network utilizing various network monitoring systems and direct access to switches, DACS, routers, and other network elements.
• Follow Standard Operating Procedures to perform routine network changes, migrations, and maintenance in various network elements upon management request.
• Identify, troubleshoot, and resolve network related issues and problems efficiently utilizing monitoring tools, reference materials and other team members for guidance.
• Open trouble tickets and follow up on network/customer issues per Inteliquent procedures and complete applicable paperwork in a timely manner.
• Foster an environment of knowledge sharing and interface positively with peers, other departments, carriers, and customers to identify operational issues and provide efficient corrective actions in a geographically dispersed team environment.
• Accept on-call responsibilities on a rotating schedule with other technicians.
• Be available for overtime work assignments when requested.
• Perform other tasks and responsibilities as assigned or deemed necessary by management.
• Travel related to training, meetings, and service coverage issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Telecommunications
• Number of Employees: 1,001-5,000 employees