NOC Tech I - Incident Management - Lubbock, TX

Internal•Lubbock, TX

About The Position

Love your Mondays again! Join the Future of Connectivity with Metronet! ESSENTIAL JOB FUNCTIONS MAY INCLUDE: Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends. Constant monitoring of Network Management systems for alarms and performance metrics on the METRONET Service Provider Network. Watching for potential security threats on the network and taking appropriate actions. Report, document, and track all alarm events while maintaining a high level of accuracy and urgency. Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details. Identifying and responding to network alerts, troubleshooting issues, and taking corrective actions to minimize downtime. Communicate Network Event alerts and updates to internal Metronet teams and executives. Analyzing network logs and system behavior to diagnose the root cause of network problems and implement solutions. Elevating and Escalating issues to higher-level support teams and management when necessary. Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects. Perform contact center duties in a high-volume environment. Perform other duties assigned by NOC Management team. JOB QUALIFICATIONS AND REQUIREMENTS: Strong understanding of network protocols (TCP/IP, UDP, routing protocols) . Proficiency in network monitoring tools and ticketing systems . Excellent troubleshooting and analytical skills . Ability to work under pressure and make quick decisions while multi-tasking. Effective communication skills to interact with technical and non-technical teams . Basic knowledge of Telecommunications best practices and principles. Must have a knowledge of the OSI model. Flexibility to work additional shifts where required. Experience with Nokia, and Adtran PON equipment. Experience with PON/GPON based services is desired. Good written/verbal communications skills and ability to deal effectively with other people. Possess the ability to take on new and demanding challenges. Demonstrate the ability to assume new levels of responsibility. Education: 2- or 4-year technical degree and/or equivalent training. Experience: Minimum of 1-3 years of experience pertaining to the telecommunications industry. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles. Professional attitude. NOTE: This job description covers the major purpose and major responsibilities (functions) of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Associates may receive other job-related duties requested by their supervisor. All requirements are subject to possible modification to provide reasonable accommodations to qualified individuals with disabilities. Join us and find out what it means to love your career! At Metronet , we are committed to delivering cutting-edge technology combined with exceptional customer care. Our 100% fiber-optic technology ensures that we provide our customers with some of the fastest internet speeds in the world. As industry leaders in fiber-to-the-premise TV, voice, and internet services, we’re not just focused on expanding our networks—we’re focused on enriching the lives of those we serve. We value our associates because they are the cornerstone of our success. By joining the Metronet family, you’re stepping into a rewarding career in technology with a company dedicated to your growth and success. We’re in it to win it, and a key part of our strategy is to strengthen our business-to-business technology sales team with talented and hard-working individuals who aspire to be the next generation of technology leaders. Recognized as one of the Best Places to Work, we offer a competitive total compensation package, including 80% of medical premiums paid by the company, company-paid disability and life insurance, and a 401(k)-company match with immediate vesting. Plus, enjoy discounted services within our coverage areas and thrive in a locally owned, friendly, and fun atmosphere. Discover more with Metronet — a company where your success builds stronger communities, and your future is limitless. Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran #LI-AF1

Requirements

Strong understanding of network protocols (TCP/IP, UDP, routing protocols)
Proficiency in network monitoring tools and ticketing systems
Excellent troubleshooting and analytical skills
Ability to work under pressure and make quick decisions while multi-tasking.
Effective communication skills to interact with technical and non-technical teams
Basic knowledge of Telecommunications best practices and principles.
Must have a knowledge of the OSI model.
Flexibility to work additional shifts where required.
Good written/verbal communications skills and ability to deal effectively with other people.
Possess the ability to take on new and demanding challenges.
Demonstrate the ability to assume new levels of responsibility.
2- or 4-year technical degree and/or equivalent training.
Minimum of 1-3 years of experience pertaining to the telecommunications industry.
Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.
Professional attitude.

Nice To Haves

Experience with Nokia, and Adtran PON equipment.
Experience with PON/GPON based services is desired.

Responsibilities

Operate in a 24x7x365 Network Operations Center; this includes shift work, 2nd and 3rd shift hours, and weekends.
Constant monitoring of Network Management systems for alarms and performance metrics on the METRONET Service Provider Network.
Watching for potential security threats on the network and taking appropriate actions.
Report, document, and track all alarm events while maintaining a high level of accuracy and urgency.
Logging and managing trouble tickets, assigning priorities, and updating ticket status with resolution details.
Identifying and responding to network alerts, troubleshooting issues, and taking corrective actions to minimize downtime.
Communicate Network Event alerts and updates to internal Metronet teams and executives.
Analyzing network logs and system behavior to diagnose the root cause of network problems and implement solutions.
Elevating and Escalating issues to higher-level support teams and management when necessary.
Communicates daily with many departments within METRONET, other telecommunication providers and vendors to discuss and coordinate all network troubles/outages and projects.
Perform contact center duties in a high-volume environment.
Perform other duties assigned by NOC Management team.