NOC Team Lead

EVOTECH LLC•San Antonio, TX

5h•Onsite

About The Position

The Night Shift Lead will oversee the performance and productivity of the NOC’s night shift operations, ensuring effective monitoring, troubleshooting, and escalation of network and system issues. This role requires a proactive leader who can motivate and guide Tier I and Tier II analysts, maintain high operational standards, and ensure compliance with established procedures. The Night Shift Lead will serve as the primary point of contact for night operations, driving accountability, continuous improvement, and exceptional service delivery in support of EvoTech’s mission-critical federal programs.

Requirements

Associate or Bachelor’s degree in Information Technology, Cybersecurity, or a related field (or equivalent experience).
3–5 years of experience in network operations, helpdesk, or cybersecurity monitoring roles.
Proven experience leading or mentoring technical teams in a 24/7 operational environment.
Proficiency with SolarWinds or other network monitoring tools.
Strong understanding of network troubleshooting, escalation processes, and ticket management systems.
Excellent written and verbal communication skills with strong attention to detail.
Ability to work independently and make sound decisions under pressure.
Must be able to obtain and maintain a U.S. Government Security Clearance (U.S. Citizenship required).

Nice To Haves

Experience in a Network Operations Center (NOC) supporting DoD or federal clients.
Familiarity with RMF, FISMA, or federal cybersecurity compliance frameworks.
Tier II or Tier III technical certification (e.g., CompTIA Network+, Security+, or Cisco CCNA).
Prior leadership experience managing shift operations in a mission-critical environment.

Responsibilities

Ensure analysts remain engaged throughout the shift and adhere to professionalism standards, including limited personal device usage.
Perform quality assurance (QA/QC) reviews on tickets, phone calls, and email notifications to maintain operational excellence.
Oversee SolarWinds monitoring and troubleshooting to identify and resolve network or system issues.
Conduct regular ticket reviews, verifying status updates, documenting self-resolved issues, and ensuring accurate records of system and tower performance.
Monitor “No Signal” tickets, verify tower availability statistics, and ensure detailed documentation of outage and restoration times.
Enhance and reformat the nightly fuel report with updated ticket information for sensors and tower outages.
Ensure fuel tickets are created and notifications are sent when fuel levels drop below 50%.
Provide ongoing training to Tier I analysts on Tier II troubleshooting techniques and escalation procedures.
Document new system anomalies and create job aids to support knowledge sharing across the team.
Report performance or behavioral issues to the NOC Manager promptly.
Validate all IP spreadsheets, credentials, and network component data for accuracy.
Verify the accuracy of all RVSSU topology maps.
Notify the NOC Manager and NOC Lead of any major site outages, including NetApp, circuit, server, or 100% tower outages.
Complete Tier II Certification and maintain advanced knowledge of network operations.
Monitor and promote positive morale within the night crew, escalating any personnel or morale issues to the NOC Manager.
Serve as the first point of contact for night analysts seeking guidance on BPTOC-related issues.
Ensure all shift changes and scheduling adjustments are approved by the NOC Manager.
Act as a subject matter expert (SME) for NOC operations and coach team members to ensure adherence to SOPs, helpdesk instructions, and troubleshooting procedures.
Oversee and facilitate effective shift turnover, ensuring a smooth transition between shifts.