NOC Team Lead (Onsite)

Deloitte • Las Vegas, NV

204d • $119,025 - $198,375

About The Position

Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success.

Requirements

• Bachelor's degree required.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
• Active TS - Q clearance required.
• Travel up to 15%, on average, based on the work you do and the clients and industries/sectors you serve.
• A minimum of 10+ years of experience in network operations, with at least 2 years in a leadership role.
• Strong understanding of network protocols, infrastructure, and security concepts.
• 5+ years of experience with network monitoring tools and ticketing systems.
• Must have the flexibility to work rotating shifts, including nights, weekends, and holidays.
• Ability to work in a fast-paced, 24/7 environment.

Nice To Haves

• Excellent problem-solving and analytical skills.
• Strong leadership and team management abilities.
• Exceptional communication skills, both verbal and written.
• Ability to work in a fast-paced, high-pressure environment.
• Relevant certifications such as CCNA, CCNP, or CompTIA Network+.

Responsibilities

• Lead a team of NOC engineers and technicians, providing guidance, training, and mentorship to ensure optimal performance and development.
• Oversee daily operations of the NOC team, including scheduling, task allocation, and performance management.
• Ensure the continuous monitoring of network devices, systems, and applications to detect issues proactively and respond to critical events.
• Lead the team in responding to network incidents, managing escalation procedures, and ensuring timely resolution, and stakeholder notification.
• Work closely with other IT teams to resolve issues and improve network infrastructure.
• Generate and analyze performance reports and incident metrics for senior management and other stakeholders.
• Create and continuously evaluate and improve NOC procedures, tools, and workflows to enhance the overall efficiency and effectiveness of the team.
• Provide technical guidance and mentorship to NOC team members.
• Participate in on-call rotation for after-hours support.

Benefits

• Broad range of benefits offered by Deloitte.
• Opportunities for professional development and mentorship.
• Inclusive culture that empowers employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree