NOC Supervisor

Metronet

8d•$65,000 - $70,000

About The Position

As a NOC Supervisor, you will be responsible for overseeing the daily operations of the Network Operations Center, ensuring optimal network performance and service reliability for a telecommunications service provider. This role includes managing a team of NOC Technicians, coordinating incident response, and driving continuous improvement in monitoring and support processes.

Requirements

Associate or bachelor’s degree in Telecommunications, Information Technology, or related field preferred.
3+ years of experience in a NOC or network operations environment, with at least 1 year in a supervisory or lead role.
Strong understanding of telecommunications networks, including IP, transport, and wireless technologies.
Experience with network monitoring tools (e.g., SolarWinds, Unified Assurance, Splunk, etc.).
Excellent communication, leadership, and problem-solving skills.
Ability to work in a fast-paced, high-pressure environment with rotating shifts
Must be legally authorized to work in the U.S.

Responsibilities

Supervise and mentor NOC Technicians to ensure 24/7 network surveillance and rapid incident resolution.
Monitor network infrastructure including routers, switches, transport systems, and wireless platforms to ensure uptime and performance.
Coordinate with engineering, field operations, and customer support teams to escalate and resolve service-impacting issues.
Develop and maintain standard operating procedures (SOPs) for incident management, escalation, and reporting.
Ensure compliance with SLAs and KPIs through proactive monitoring and performance analysis.
Provide regular reports on network health, incident trends, and team performance to senior leadership.
Participate in root cause analysis and post-incident reviews to improve operational resilience.
Schedule and manage shift coverage to maintain 24/7 operational readiness.
Support onboarding and training of new NOC staff.
Monitor IT applications and services to ensure availability, performance, and timely alerting of anomalies or failures
Other job-related duties as requested
Set and communicate departmental goals that advance overall Company objectives.
Manage department resources and projects effectively.
Work with Associate Resources to hire and train qualified productive employees.
Lead, motivate, and coach employees to ensure satisfactory performance.
Provide feedback and appraise employee performance using Company performance appraisal tools and programs
Conduct disciplinary actions as necessary according to Company guidelines
Work with Associate Resources to prevent discriminatory and illegal employment practices in the workplace
Perform On-Call duties as necessary.