We are looking for a NOC Specialist to join the team reporting to the Sr. Escalation & Technology Manager, this highly organized, detail-oriented individual will be responsible for providing exceptional technical and client service on behalf of TERAGO and to maintain and grow TERAGO’s national network. This individual will resolve escalated complex system and network problems, specifically in Data Service, Wireless Network Services and Cloud infrastructure in a timely manner. They will also provide 3rd level technical support to the NOC Tier II staff. This role will be the escalation support for NOC team to resolve customer and network incidents, to ensure continual service. Other duties may include provision of new or existing services (moves/adds/changes) at customer’s request (online when possible), involving network builds, network maintenance, release/change management and capacity management, while maintaining consistent communication with the client throughout.