NOC Shift Supervisor (Senior) (1525794)

ESM • John C. Stennis Space Center, MS

6d

About The Position

Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a NOC Shift Supervisor (Senior) for an exciting opportunity located in Stennis Space Center, MS . This project provides comprehensive support for Enterprise Monitoring (both CONUS and OCONUS) of Government systems including Critical Incident Management, Engineering and Infrastructure Implementation, Operational Support, end-to-end Performance Monitoring and Alerting, Dashboard development and Management, Reporting, and conducting Performance and Capacity Assessment, Monitoring, and Planning. Job Description and Responsibilities ESM is looking for a full-time NOC Shift Supervisor (Senior) who demonstrates the following capabilities and satisfies the Minimum Qualifications, Clearance, and Certification requirements. Employee responsibilities include: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system Perform network maintenance to ensure networks operate correctly with minimal interruption

Requirements

• Excellent team skills, must be thorough, must have excellent communications skills, written and verbal
• Ability to work in a dynamic cross-organizational team environment
• Strong dedication to provide quality customer service
• Strong problem solving skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue
• Ability to prioritize tasks and adhere to established deadlines
• Take ownership of tasks and deliver without supervision while using their discretion to seek help necessary
• Minimum of 5+ years of IT experience as a lead or Subject Matter Expert (SME)
• Certification in at least one of the following: CCIE; CCNP; CISSP or equivalent, RCSP; or MCITP/MCSE
• Must be able to obtain a favorably adjudicated background investigation commensurate with access to DHS/USCIS sensitive information
• Ability to sit, stand, walk for extended periods of time
• Ability to use a computer
• Must be U.S. citizen

Nice To Haves

• Be a positive, self-motivated, and proactive person able to adapt to change and tolerate stressful situations
• Candidate must communicate effectively with team members, management, and government customer
• Ability and desire to research and develop creative solutions to unique problems with minimal supervision

Responsibilities

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system
• Perform network maintenance to ensure networks operate correctly with minimal interruption

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed