NOC Service Engineer III, Federal

Equinix • Miami, FL

5d

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective. Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. At Equinix, we power the world’s digital infrastructure. As a Tier 1 Data Center Operations & Network Support Technician, you will be on the front lines of keeping mission-critical infrastructure running. This is a hands-on, customer-facing role supporting both network operations and data center (IBX) operations. This position is ideal for someone early in their IT or networking career who enjoys working with servers, hardware, and customers—and wants to grow in a world-class data center and network environment. You’ll support the service desk, assist customers and internal teams, perform Smart Hands / Remote Hands tasks, and help troubleshoot network, server, and infrastructure issues in a secure, always-on environment. An active Top Secret clearance is required.

Requirements

• Active Top Secret US Government Clearance
• 1-3 years’ experience
• Working-level experience in Network Operations which includes: monitoring power failures, communication line alarms (such as bit errors, framing errors, line coding errors, and circuits down) and other performance issues that may affect the network
• Able to work flexible schedule: weekday/night shifts, holidays, including weekends, and amendable to overtime
• Able to function in a 24/7 operation
• Able to work constructively in a team environment

Responsibilities

• Troubleshoots network problems and outages and provides Level 3 Network Triage support
• Publishes and supports/manages the EGS-Helpdesk & NOC checklists for Tiers 1, 2, and 3
• Provides escalation level support for multi-vendor devices and owns the workarounds published for field support
• Performs network monitoring and creates end-to-end solutions that allow proactive monitoring
• Collaborates with vendors on hardware and software roadmaps, certifications, problems, and resolutions for better triaging needs
• Reviews and provides feedback on improving supportability and applicability of workarounds (for both internal and external communities)
• Delivers and increases effectiveness of reports, metrics on incidents and events. Creates troubleshooting scripts and software
• Performs software and device patch updates, network device monitoring, software patch updates, and network tools health checks
• Validates the fixes, monitors the network tools, reports any device or software outages, and prioritizes the issues
• Creates network level reports or device level reports
• Runs periodic health audits for device and products
• Provides escalation on call support for NOC
• Performs capacity management for a given product in the region
• Performs Network Service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)
• Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)
• Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)

Benefits

• As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.
• Employee Assistance Program: An Employee Assistance program is available to all employees.
• US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
• - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
• - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
• Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees