NOC Operations Analyst

Telsource Corporation • Strongsville, OH

5h

About The Position

Acuative is a global IT solutions provider committed to delivering top-tier managed services, managed solutions, and network infrastructure support. With a client-first mindset and a relentless drive for excellence, we empower organizations to scale securely and efficiently. Our success is powered by our people we invest in our employees through continuous on-the-job training, mentorship, and assisted learning that helps to grow our teams. At Acuative, you’ll find a collaborative environment built on professionalism, innovation, and the shared pursuit of achieving high results. Join us and help shape the future of IT.

The NOC Analyst 2 serves as the primary escalation point for Tier 1 events, managing and resolving complex incidents across multiple technologies (network, server, security, cloud). This role requires deep technical proficiency, strong incident management skills, and the ability to drive incidents to resolution while contributing to problem management activities.

Requirements

• Advanced Networking: Expert knowledge of routing (OSPF, BGP), switching, firewall concepts, and VPN technologies.
• Security Acumen: Strong understanding of security components and concepts.
• IT Service Management: Solid understanding of ITIL principles, particularly Incident, Problem, and Change Management.
• Diagnostic Tools: Proficiency in network performance monitoring (NPM) and application performance monitoring (APM) tools.
• Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• Experience: Minimum of 3 years of progressive experience in a NOC or high-level technical support role (Tier 2 or above).
• Education: Associate’s Degree in Information Technology, Computer Science, or a related field required (or equivalent work experience). Bachelor's degree preferred.
• Certifications (Required): Must possess at least one major networking certification (e.g., Cisco Certified Network Associate (CCNA), Juniper Networks Certified Associate (JNCIA), or Fortinet Certified Professional (FCP)).

Nice To Haves

• Scripting/Automation: Basic knowledge of scripting for task automation and data extraction is highly desirable.
• Certifications (Desired): ITIL v4 Foundation certification is highly desirable.

Responsibilities

• Advanced Troubleshooting: Conduct in-depth diagnostics and complex troubleshooting to identify root causes of critical and high-priority incidents, escalating only when necessary to specialized engineering.
• Incident Management: Own critical incidents from detection through resolution, coordinating response efforts, and leading technical bridge calls with internal teams and external vendors.
• Problem Identification: Perform initial Root Cause Analysis (RCA) on recurring incidents, identifying patterns and contributing potential solutions to reduce future service disruptions.
• Tool Utilization: Utilize advanced diagnostic tools (e.g., packet capture tools like Wireshark, advanced SNMP managers) to perform deep-level analysis.
• Change Review: Review and validate upcoming infrastructure changes for potential operational impact and adherence to established change management procedures.
• Mentorship: Provide technical guidance and training to NOC Analyst 1 staff, fostering their development in diagnostic techniques.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree