NOC Network Analyst (Government)

AT&T-posted 3 months ago
$70,800 - $72,000/Yr
Full-time • Entry Level
Mesa, AZ
5,001-10,000 employees
Telecommunications
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This position is a contract support position for our customer, no office requirement. AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission. AT&T has an opening for a NOC Analyst to provide remote support the Immigration and Customs Enforcement (ICE) Office of Chief Information Officer (OCIO), in providing Network Operations in a 24x7x365 environment.

  • Provide alarm monitoring/response, any needed escalation and resolution of incidents and mentoring of junior analysts through incident resolution process.
  • Troubleshoot network systems when necessary and make improvements to the network.
  • Take technical lead of critical network incidents and drive internal and external resources in troubleshooting efforts.
  • Manage and administer a range of network operations tools applications to include Juniper firewalls, Cisco Firewalls, Cisco WLAN, Extreme Management Center (XMC) and Extreme NAC.
  • Utilizes software and hardware tools and identifies and diagnoses problems and factors affecting network performance.
  • Experience with operating and maintaining a Software-defined Wide Area Network (SD-WAN) architecture.
  • Experience working with cloud-based networks.
  • Support all operational security requirements for network devices and network operations tools applications.
  • Support of the following NOC functional areas that include, but are not limited to: Wireless LAN, Firewall management, Internet Protocol (IP) address management, Domain Name Server (DNS) administration, Understand dynamic multipoint VPNs.
  • Strong written and verbal communication skills.
  • Establish plans and goals for self that meet the customer current or future project's needs.
  • Prepare or participate in preparing NOC performance reports as required.
  • Monitor, create, edit, and enforce all standard operating procedures, processes and timelines.
  • Bachelor's degree in related field or equivalent experience.
  • 5 years of experience in IT support or related field, preferably in network engineering or operations.
  • 2 years of experience providing network support in one or more of the following areas: Juniper SRX Firewalls configuration, troubleshooting, Policy configuration.
  • Wireless Access Point (enterprise level) Management and Administration.
  • Cisco ISE 3.0 (or later) configuration of access/authorization policies.
  • Cisco CCNA or Cisco CCNP certification, required within 60 days of start - non-waivable.
  • At least one of the following networking certifications by day one of hire: Implementing Cisco SD-WAN Solutions v2.0 (300-415), AWS Certified Solutions Architect - Associate, Microsoft Azure Networking Solutions (AZ-700), CompTIA Cloud+.
  • Experience troubleshooting and fixing LAN/WAN network incidents.
  • Availability to work night shift hours (generally 9PM to 7AM) and weekends to support mission requirements.
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Experience using and managing SPLUNK search heads.
  • Experience in Windows 2012 or higher and/or Linux server administration.
  • Cisco CCNP certification.
  • Juniper JNCIA-SEC certification.
  • Extreme certifications covering switching or network access control.
  • Ability to obtain Top Secret/SCI security clearance if required.
  • Medical/Dental/Vision coverage.
  • 401(k) plan.
  • Tuition reimbursement program.
  • Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays).
  • Paid Parental Leave.
  • Paid Caregiver Leave.
  • Additional sick leave beyond what state and local law require may be available but is unprotected.
  • Adoption Reimbursement.
  • Disability Benefits (short term and long term).
  • Life and Accidental Death Insurance.
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
  • Employee Assistance Programs (EAP).
  • Extensive employee wellness programs.
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
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