NOC Engineer

Commonwealth Financial Network•Waltham, MA

15d•Hybrid

About The Position

If you’re looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you’ll be able to work from home for part of the week! We’re looking for a NOC Engineer to join our ranks. This role will also assist our site reliability engineers in configuring monitoring tools to ensure complete observability into the company’s infrastructure and applications while responding to incoming alerts to resolve or triage incidents.

Requirements

3+ years’ experience with a variety of monitoring and alerting vendors (Dynatrace, Datadog, Splunk). SEIM experience a plus
Understanding of networking protocols and technologies (TCP/IP, DNS, DHCP, VPN)
Must have hands-on experience designing, deploying, and maintaining monitoring and alerting software such as Dynatrace and Datadog, and escalation tools such as OpsGenie or Pager Duty
Solid knowledge of and previous experience using scripting technologies (e.g. PowerShell or Python)
Excellent verbal and written communication skills
Proven ability to troubleshoot and resolve production issues while making sensible decisions in times of stress

Responsibilities

Managing our monitoring and alerting tools to ensure full visibility into all IT systems
Monitoring network and server performance and proactively address potential issues
Working closely with application and Infrastructure teams to swiftly resolve ongoing incident
Conducting routine checks and maintenance tasks to ensure optimal network functionality
Utilizing performance monitoring tools to identify network and system bottlenecks
Providing clear and timely communication to stakeholders during incidents
Capturing information for ongoing incidents and escalate to Technology teams for resolution
Maintaining accurate documentation of network maintenance tasks and incident resolutions
Resolving problems, root cause analysis, and capture documentation to reduce future issues
Being part of a 24x7 support team with on-call rotation