NOC Engineer

Raptor Technologies

5h • Remote

About The Position

The NOC Engineer is responsible for monitoring, maintaining, and supporting the health and availability of networked systems, hardware, and applications. This role is part of a newly formed team and offers a unique opportunity to help build and refine operational processes, workflows, and best practices from the ground up.

Requirements

• 1–3 years of experience in a NOC, IT operations, or technical support role
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs)
• Experience troubleshooting hardware, network, and system performance issues
• Familiarity with monitoring and alerting tools
• Strong written and verbal communication skills
• Ability to work effectively in a fast-paced, operational environment

Nice To Haves

• Experience supporting distributed or large-scale environments
• Exposure to cloud platforms (AWS, Azure, or GCP)
• Experience with ticketing and incident management systems
• Experience using Salesforce for case management, reporting, or operational workflows
• Basic scripting or automation experience
• Familiarity with ITIL or incident management practices

Responsibilities

• Monitor network, system, and hardware health 24/7 using monitoring and alerting tools.
• Respond to alerts, incidents, and outages promptly and follow defined escalation procedures.
• Perform initial troubleshooting for network connectivity, hardware failures, and performance issues.
• Participate in an on-call rotation to support after-hours and critical incident response.
• Coordinate with internal teams (Support, Engineering, IT) and external partners to resolve incidents.
• Document incidents, root cause findings, and resolution steps clearly and accurately.
• Identify recurring issues and trends to support proactive improvements.
• Perform routine system checks, maintenance tasks, and configuration validation.
• Verify service restoration and ensure proper incident closure.
• Support on-site troubleshooting, training, and deployments as needed.
• Maintain accurate operational documentation and monitoring configurations.

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees