NOC Engineer - Transmission/ Cisco CCNA/ Cisco, DWDM, Huawei (USA)

HKT • Herndon, VA

252d

About The Position

We are seeking a highly motivated and experienced NOC Engineer - Transmission to join our team in Herndon, Virginia. The ideal candidate will have a background in network operations, with experience in DWDM or Huawei technology and proficiency with Cisco routers. As a NOC Engineer at PCCW Global, you will play a critical role in the 24/7 operations of our Network Operations Centre (NOC). You will be responsible for ensuring the timely identification and resolution of issues across our cable, transmission, and VIP customized transmission networks. The role requires a positive attitude, flexibility, excellent work ethic, and the ability to work effectively under pressure and meet deadlines. This position offers an exciting opportunity for a motivated individual with a passion for problem-solving and a desire to grow in a dynamic, challenging environment. Join us and support the overall PCCW Global Network Operations Centre mission!

Requirements

• High school diploma required, degree in Information Technology or related field preferred, but not a must.
• 2-4 years in NOC or related roles, plus experience in data communication and telecom services.
• Cisco CCNA Certification: Required.
• CompTIA Network+ Certification: Nice to have.
• Huawei HCIA-Transmission certification: Nice to have.
• Familiarity with Remedy or other ticket platforms is advantageous.
• Familiarity with JIRA is a plus.
• Experience with DWDM, Huawei technology, and Cisco routers is highly desirable.

Nice To Haves

• CompTIA Network+ Certification
• Huawei HCIA-Transmission certification
• Familiarity with JIRA

Responsibilities

• Proactively monitor network performance 24/7 using network management systems (NMS) to identify potential issues and take corrective actions to maintain optimal network performance.
• Respond promptly to alarms and service desk tickets, performing fault isolation, troubleshooting, and resolution for transmission network incidents across DWDM, SDH, and submarine cable systems.
• Provide first-level support for transmission and submarine network equipment faults. Coordinate with engineering teams for hardware replacements or advanced troubleshooting as necessary.
• Execute Bit Error Rate (BER) and RFC2544 tests to identify transmission network faults, validate performance, and ensure network connectivity meets required standards.
• Conduct service assurance activities and implement restoration procedures to minimize downtime for PCCW Global's DWDM, SDH, and submarine cable networks, ensuring service continuity.
• Collaborate with internal teams, vendors, and customers to resolve transmission network issues efficiently and ensure seamless service delivery across the network.
• Accurately document all troubleshooting steps, resolutions, and outage details in the ticketing system. Provide clear and timely updates to internal stakeholders and customers.
• Perform regular routine maintenance tasks on network systems according to documented procedures, ensuring network stability, optimal performance, and readiness for traffic.
• Conduct circuit acceptance testing for network trunks and bearers, ensuring proper configuration, performance validation, and updating inventory databases for installations, changes, and recoveries.
• Adhere to all company policies regarding information security, network safety, and personal data privacy, ensuring all work complies with industry standards and internal protocols.
• Operate effectively within rotating shifts, including evenings, nights, and weekends, ensuring round-the-clock network monitoring and issue resolution.

Benefits

• Innovative Environment: Be part of a forward-thinking tech company at the forefront of digital transformation.
• Career Growth: We care about our employees' career development and success.
• Collaborative Culture: Work with a talented team that values innovation and collaboration.
• Exciting Challenges: Engage in meaningful work that makes a real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: High school or GED