Boldyn Networks-posted 2 months ago
$28 - $36/Yr
Entry Level
Washington, DC

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-oriented NOC Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation. We are One Team and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today. This is a work from home position, but we are only considering applicants who are located in the Central or Eastern Time Zones. We are not able to offer sponsorship at this time.

  • Troubleshoot and resolve simple to complex network outages (layers 1-3) and service interruptions
  • Use established policies and procedures to provide timely and accurate ticket updates
  • Use network monitoring tools and ticket tracking systems to help diagnose, record, and resolve network issues
  • Utilize basic LAN configurations (Routers / Firewalls) and Microsoft operating systems
  • Provide end-to-end network documentation
  • Participate in an on-call rotation with other NOC engineers
  • Liaison between engineering group and client staff – both technical and non-technical personnel
  • Work in a group/team setting
  • Understanding of the NOC's escalation, incident management, and change management processes and procedures
  • Knowledge of large enterprise and campus LANs, Wi-Fi/WLANs TCP/IP, IP addressing, telnet, SSH experience
  • Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)
  • Experienced supporting Radius, DHCP, and DNS servers
  • Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers
  • Strong customer-facing skills and business etiquette
  • Effective communication skills
  • Ability to work independently and maintain fast-paced milestones and deliverables
  • Bachelor's degree in engineering, IT, or commensurate experience
  • CCNA Certification or better
  • A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)
  • Salary: $28-$36 per hour
  • Thousands of LinkedIn Learning courses
  • Flexible working opportunities
  • Paid Parental Leave
  • Competitive benefit packages
  • Vacation starting at 15 days increasing with length of service
  • 10 days paid sick leave
  • 4 days off each year to volunteer
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