NOC Engineer -III

Inabia Software & Consulting • Ridgeland, MS

3d

About The Position

Responsibilities o Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner. o Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues. o Perform additional duties as assigned. o Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately. o Investigate outage logs and help determine root cause for service interruptions. o Help prepare outage reports for NOCC Supervisor and/or NOCC Manager. o Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages. o Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders. o Assist with training, onboarding, and mentoring of junior NOCC Technicians. Qualifications · LEVEL III REQUIRED - Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required. - Minimum 4 years related experience in specific area or equivalent. - Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON). - Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent. - Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages. PREFERRED - Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred. - Experience with IPv4 or IPv6 network and IP routing. - Strong understanding of routing protocols such as OSP, BGP, ISIS - Strong understanding of the OSI model - Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent - Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.

Requirements

• LEVEL III REQUIRED - Associates degree in a technical discipline or equivalent related technical experience in a wireless data/communications services capacity required.
• Minimum 4 years related experience in specific area or equivalent.
• Understanding of telecommunications technology such as LTE, 5G NSA, 5G SA or Gigabit Passive Optical Networks (G-PON).
• Understanding of router/switch from Adtran, Fujitsu, Cisco, Juniper, Nokia or Equivalent.
• Demonstrated leadership profile to proactively track and escalate issues, engage resources to expedite service/network outages.

Nice To Haves

• Some work experience in a Network Operations Control Center or as a technician installing testing and maintaining systems in the telephony and/or wireless industry preferred.
• Experience with IPv4 or IPv6 network and IP routing.
• Strong understanding of routing protocols such as OSP, BGP, ISIS
• Strong understanding of the OSI model
• Strong understanding of router/switch from Cisco, Juniper, Nokia or Equivalent
• Strong understanding of Gigabit Passive Optical Networks (G-PON) preferred.

Responsibilities

• Manage the ticket queue and ensure that all reported issues are documented and resolved in a timely manner.
• Interface with multiple internal and external teams, to ensure timely and accurate resolution of all reported or identified network and system issues.
• Perform additional duties as assigned.
• Perform network and system troubleshooting to identify the root cause of a network outage quickly and accurately.
• Investigate outage logs and help determine root cause for service interruptions.
• Help prepare outage reports for NOCC Supervisor and/or NOCC Manager.
• Serve as Tier II support of network operations teams involving complex level customer outages as well as internal network outages.
• Manage network outages dispatching appropriate technicians to facilitate repair/restoral of the network, escalating issues to vendor support to engineering support as needed, and acting as a liaison between disparate teams to ensure that information is flowing freely between all stakeholders.
• Assist with training, onboarding, and mentoring of junior NOCC Technicians.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree