NOC Engineer (2nd Shift)

iVision Scale LLC

119d

About The Position

As a Network Operations Engineer, you’ll provide monitoring and technical support for internal and external enterprise customers for Data Center, Windows Infrastructure, Converged Networking, Virtualization, Security, and Cloud related incidents that occur within a diverse set of IT environments. You’ll receive technical incidents and service requests pertaining to a network or systems related issue within your customer’s complex technical environments and be responsible for documenting your incident’s resolution as you communicate your successful resolution with your respective enterprise customers. After receiving these initial technical server, storage, and network incident requests, the incidents will be resolved, or you’ll escalate your incidents to 3rd level engineering support, Vendor support, and both internal and customer management teams.

Requirements

• Corporate IT support including network troubleshooting skills in LAN, WAN, WLAN environments
• Storage Experience – preferably NetApp
• Virtualization experiences using VMware or Citrix
• VDI
• vCenter / vSphere
• ESXi
• Active Directory, Exchange, Office 365 (O365) and related support tools, including basic OU rights and administration
• Server operating systems including Windows Server 2003, 2008, and 2012
• DHCP, DNS, WINS, TCP / IP networking

Responsibilities

• Accepting, tracking and logging all activity for incidents and resolutions in ticketing system in accordance with defined SLA’s
• Responding to Incidents and Service requests from our Client’s administrators & engineers
• Responding to server, network or storage alerts as triage level of support and liaison with 3rd Level engineers to investigate appropriate resolution
• Investigating error messages and determining resolution
• Managing software, hardware and connectivity vendors to obtain support and resolution information
• Ability to recognize Problems to improve service quality
• Overseeing /performing hardware / software upgrades and system patching
• Develop Run Books and maintain Knowledge Base articles
• Adhering Change Management procedures while working with client resources through resolution
• Assists in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB
• Provides regular updates to the Global Service Center Manager on assigned projects
• Ability to work in a 365 24x7 environment

Benefits

• Equal opportunity employer that values, celebrates, and is committed to diversity and inclusion

What This Job Offers

• Job Type: Full-time