NOC Director

Boldyn Networks•Las Vegas, NV

21d•$175,000 - $195,000•Onsite

About The Position

As the NOC Director, you will provide strategic leadership and operational oversight for Boldyn’s Network Operations Center. This role combines high-level planning with hands-on guidance to ensure operational excellence, customer satisfaction, and team performance in a 24x7x365 environment. You will influence organizational priorities, foster a culture of collaboration and innovation, and act as a trusted advisor to senior leadership and key clients. Based in our Las Vegas office, you will lead a team of NOC professionals, driving continuous improvement and aligning operations with Boldyn’s business objectives .

Requirements

Proven ability to lead diverse teams and inspire high performance in a fast-paced environment.
Strong strategic thinking and planning skills with a focus on operational optimization.
Exceptional communication and stakeholder management skills, both technical and non-technical.
Bachelor's degree in C omputer S cience , Engineering, or directly related field (or equivalent experience).
7+ years of experience in enterprise-scale NOC operations, including 3+ years in leadership roles.
Deep understanding of routing protocols (BGP, OSPF, EIGRP), network security, and infrastructure.
Ability to influence decisions and build trust across organizational levels.
CCNA- Routing and Switching certification required
Familiarity with ITIL processes and service management frameworks.
Experience implementing automation and analytics tools for operational efficiency.
Proficiency in incident, change, and escalation management processes.

Nice To Haves

CCNP or equivalent certification preferred
wireless certifications (CWNA/CWNP, Cisco, Aruba) a plus

Responsibilities

Lead and inspire a team of NOC leads and engineers, setting clear expectations and providing coaching, feedback, and career development opportunities.
Build an inclusive, high-performance culture that promotes psychological safety, collaboration, and continuous learning.
Drive accountability for team KPIs, SLA adherence, and operational excellence.
Develop and execute NOC strategies that align with Boldyn’s business objectives and customer-first principles.
Oversee resource planning, shift scheduling, and workforce optimization for uninterrupted 24x7x365 operations.
Monitor operational health, identify risks, and implement proactive measures to ensure resilience and reliability.
Champion process improvements, automation, and analytics to enhance efficiency and scalability.
Act as the highest escalation point for critical incidents and client-impacting issues, ensuring timely resolution and clear communication.
Lead post-incident reviews, root cause analysis, and continuous improvement initiatives to prevent recurrence.
Maintain and enforce departmental SOPs, MAC procedures, and compliance standards.
Serve as the primary NOC contact for key clients during escalations and strategic service reviews.
Build strong relationships with client technical and non-technical teams, ensuring expectations are met or exceeded.
Represent the NOC in strategic meetings and provide insights that influence client satisfaction and retention.
Partner with engineering, project management, and senior leadership to deliver on milestones and initiatives.
Contribute to change management, incident management, and escalation processes across the organization.
Share operational insights to inform business decisions and future planning.