NOC Analyst

Daybreak Game Company • San Diego, CA

310d • $50,000 - $60,000 • Remote

About The Position

The NOC Analyst is responsible for the monitoring, support, and troubleshooting of hardware and network components. They participate in implementation and on-going support of technologies used within the Daybreak framework in the Technical Operations department. Monitoring a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, physical servers, game servers, storage, backup, operating systems, and core applications. Recognizing, identifying, and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact. Providing timely responses to all incidents, outages, and performance alerts. Communicating with third-party service providers and notifying customers of issues, outages, and remediation status. Categorizing issues for escalation to appropriate technical teams. Collaborate with the Technical Operations team to support the organization's hundreds of users and 8 live gaming products across 5 global datacenters. Creating and maintaining procedural documentation and monitoring alerts based upon requirements defined by development teams and Technical Operations groups. Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.). Minor systems administration. Building, configuring, and installing servers. Remote management and configuration of server hardware. Replace malfunctioning or underperforming hardware. Conduct periodic visits to datacenters for maintenance, upgrades, and troubleshooting.

Requirements

• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog.
• Knowledge of Microsoft/Linux operating systems and Cisco, Dell, Juniper, and Palo Alto network devices.
• Knowledge of Dell server hardware.
• Excellent technical troubleshooting skills.
• Strong communication and teamwork skills.
• Ability to travel up to 20%.

Nice To Haves

• B.S. in Computer Science, Information Technology, or a closely related field.
• A+ Certification.
• Previous NOC experience.
• Minimum of 2 years of experience supporting and monitoring network systems, servers, or storage in an enterprise environment.
• Ability to work on-call.
• Excellent written, verbal, and interpersonal skills.
• Strong communication skills in high-stress situations.
• Ability to manage time, resources, and priorities.

Responsibilities

• Monitor and support hardware and network components.
• Participate in implementation and ongoing support of technologies.
• Monitor telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, physical servers, game servers, storage, backup, operating systems, and core applications.
• Recognize, identify, and prioritize incidents according to business requirements.
• Provide timely responses to incidents, outages, and performance alerts.
• Communicate with third-party service providers and notify customers of issues.
• Categorize issues for escalation to appropriate technical teams.
• Collaborate with the Technical Operations team to support users and gaming products.
• Create and maintain procedural documentation and monitoring alerts.
• Perform basic systems testing and operational tasks.
• Build, configure, and install servers.
• Manage and configure server hardware remotely.
• Replace malfunctioning or underperforming hardware.
• Conduct periodic visits to datacenters for maintenance and troubleshooting.

Benefits

• Access to professional development resources and industry certifications.
• Opportunities for career advancement within the Technical Operations group.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree