NOC Analyst

Acumera • Tallahassee, FL

438d • $37,440 - $41,600

About The Position

As a Junior Support Analyst at Acumera, you will be the first point of contact for customers using the Reliant Platform. Your role is essential in providing timely support, diagnosing technical issues, and ensuring thorough documentation of customer interactions. You will work closely with cross-functional teams and escalate complex issues as needed, all while maintaining a customer-centric approach and adapting to evolving technologies.

Requirements

• Strong communication and interpersonal skills.
• Basic understanding of networking and technical troubleshooting.
• Ability to follow processes and procedures accurately.
• Customer-focused with a positive attitude.
• Quick learner and adaptable to new technologies.

Nice To Haves

• Bilingual in Spanish/French
• Experience with Fortinet, Meraki
• Knowledge of Linux and standard Linux commands
• Prior Customer Service Experience
• CompTIA certifications preferred

Responsibilities

• Respond to customer inquiries and issues via phone, email, or chat.
• Diagnose and resolve Tier 1 technical issues with Acumera's products and services.
• Document customer interactions and solutions for future reference.
• Escalate complex issues to higher support tiers when necessary.
• Collaborate with cross-functional teams to address customer needs.

Benefits

• Health benefits start on day one.
• 401(k), FSA, HSA
• Casual dress code
• Fully stocked kitchen
• Vibrant and Inclusive Workplace Atmosphere
• Paid company holidays
• Discretionary time off policy
• Central Austin location with free parking
• Flexible work environment and an opportunity to grow as we grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED