NOC Analyst
About The Position
hours: On call rotation on Sunday & Saturdays, as required every 6 weeks Oncall hours are 11PM Friday evenings to 11PM Sundays Normal shift hours are 3PM - 11PM, Monday through Friday Hybrid schedule (onsite presence required for testing or as needed--majority is remote) Manages network infrastructure including configuration monitoring and troubleshooting. Identify the causes of networking problems using diagnostic testing software and equipment. Ensures network performance security and reliability often working with switches routers firewalls and VPNs. Under the direction of the operations manager Network Support Specialist is an IT-focused role that is responsible for executing daily responsibilities related to incident management device monitoring network troubleshooting application support and upgrade project implementation and deployment. An emphasis is placed on assisting in the monitoring and support of AF's core software and hardware applications. This is a role that demands building strong working relationships with all technical support teams.
Requirements
- 4 Year degree in an IT related field
- Experience with Windows OS
- Familiarity with Linux based systems and hardware
- Must be able to communicate effectively with highly technical associates and executives
- Experience troubleshooting Cisco and Juniper network equipment
- Ability to navigate technical issues and evaluate risk
- Ability to lead and direct the work of others
Nice To Haves
- Knowledge of mainframe operations MVS and/or Oracle Batch processes a plus
- Technical Services experience in Retail environment a plus
Responsibilities
- Monitoring and support of the store WAN infrastructure 1100 stores domestic and international offices
- Function as a Jr. Incident Manager in support of high priority incidents
- Monitoring and support for store and corporate office network hardware Domestically and Internationally
- Monitoring and support of core applications
- Monitoring and support of the wireless network SAN and VOIP systems
- Monitoring and incident management of AF Data Centers Labs Storage Facilities and Disaster Recovery Facilities
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
