DMI is looking for an NOC Analyst to join us. The NOC Analyst will effectively monitor all devices, platforms, and services within a network environment. This role involves managing and coordinating NOC team shift coverage to ensure NOC operations are running efficiently and effectively. The NOC Analyst will provide direction, training, and leadership to NOC staff, ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures. The analyst will assist with managing NOC standard process and procedure documentation and ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs. Timely, accurate, and effective communication on service impacting incidents is crucial. The role also includes assisting with any service-related projects as required, analyzing client LANs/WANs, isolating the source of problems, and recommending reconfiguration and implementation of new network hardware to increase performance. Troubleshooting network/user problems and preparing a variety of network resource reports are also key responsibilities.