NOA (Notice of Action) Letter Writer

CVS Health • Washington, DC

5d • $19 - $35

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Health Insurance Notice of Action (NOA) Letter Writer is responsible for creating clear, accurate, and timely letters to health plan members regarding decisions about their healthcare services or benefits. This role ensures that all letters meet legal and regulatory standards, including AHCCCS (Arizona Health Care Cost Containment System) requirements, while remaining easy for members to understand.

Requirements

• 1+ year of experience working with medical terminology, as well as an understanding of basic spelling and grammar rules.
• Ability to work from Monday-Friday from 8:30am-5pm (Pacific Time or Arizona Time), as well as a rotating Saturday shift, occurring every five weeks.

Nice To Haves

• Strong written communication and grammar skills.
• Ability to understand and explain complex information in simple terms.
• Attention to detail and strong organizational skills.
• Comfortable working with templates, forms, and computer systems.
• Ability to work independently and manage time effectively.
• Experience in healthcare, insurance, or customer service.
• Familiarity with AHCCCS, MCA (Medicare Coverage Analysis), and Medicare.
• Bilingual or multilingual skills.

Responsibilities

• Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits.
• Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations.
• Work with internal teams (such as clinical, legal, and customer service) to gather necessary information.
• Ensure letters are written in plain language and are culturally sensitive and easy to understand.
• Meet strict deadlines for letter completion and delivery.
• Maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations.
• Assist with audits and quality checks of outgoing letters.
• Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes.
• Call on providers and members to get the needed information to complete the notifications.
• Manage high volumes of member letters and/or provider faxes, averaging 3000–4000 per month.
• Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED