NJ Outbound Supervisor

Outerspace•Carlstadt, NJ

14h•$65,000 - $75,000

About The Position

Outerspace is a new type of Ops Center. We come from the brand side and have built and led operations for companies like Steve Madden, Prada and Nice Laundry. We leverage the latest technology to support our high growth brands and their daily operations. Outerspace provides a number of services including, but not limited to, warehousing and fulfillment, customization and light manufacturing, and product photography. We are seeking a highly motivated and dedicated Fulfillment Center Outbound Supervisor to join the team. The Warehouse Outbound Supervisor is responsible for leading fast-paced e-commerce and 3PL outbound operations, ensuring high-volume orders are picked, packed, and shipped accurately and on time. This role supervises outbound teams, manages labor against daily order spikes, and drives performance in a deadline-driven fulfillment environment. A successful candidate is someone who is driven, determined and committed to a high level of operational excellence and customer satisfaction. They are collaborative, demonstrate strong communication skills, and are detail oriented.

Requirements

High school diploma or GED required; associate or bachelor’s degree in supply chain, logistics, or a related field preferred.
2–5 years of warehouse or fulfillment center experience, with at least 1 year in a supervisory role
Strong knowledge of outbound logistics, order fulfillment, and shipping processes
Familiarity with warehouse management systems (WMS), RF scanners, handheld android devices
Strong leadership, communication, organizational, and problem-solving skills.
Ability to work in a fast-paced environment with a sense of urgency and attention to detail.
Comfortable with physical demands including standing, walking, and lifting up to 50 lbs.
Ability to work flexible hours, including weekends and holidays, as needed
Proficient with technology and software, such as Google Suite, Microsoft Office, Slack

Nice To Haves

Bilingual (English, Spanish), strongly preferred

Responsibilities

Supervise and lead a team of warehouse associates responsible for outbound order fulfillment (picking, packing, shipping)
Monitor daily workflow and assign tasks to ensure timely and accurate processing of e-commerce orders.
Ensure compliance with company policies and standard operating procedures (SOPs) related to outbound operations.
Provide hands-on support during peak periods and resolve issues related to inventory, order discrepancies, or shipping delays.
Track team productivity and quality metrics, identifying areas for improvement and implementing corrective actions.
Monitor KPIs such as order accuracy, units per hour (UPH), on-time shipment, and labor productivity
Adjust labor and workflows in real time based on order volume, carrier cutoffs, and SLA requirements
Communicate effectively with cross-functional teams including Inventory Control, Inbound, Customer Service, and Transportation.
Identify bottlenecks and implement process improvements to increase speed and accuracy
Handle escalations related to missed cutoffs, order discrepancies, or carrier delays, supporting management as needed.
Perform other general warehouse duties as needed
Ensure work areas are safe to operate in
Daily safety walks, callouts, and observations
Coach on poor safety behaviors and encouraging good safety practices
Maintain cleanliness and housekeeping of work areas
Comply with all OSHA and warehouse safety rules and guidelines
Communicate and engage with teammates, team leads, and managers daily
Training, coaching and mentoring associates
Maintain daily attendance of associates, including timeclock adherence
Ensure associate compliance with all company rules, policies and guidelines
Resolving and mediating conflicts or interpersonal issues within teams, and escalating complex issues to management as needed