Nights and Weekends Mitigation Manager

About the position

The Mitigation Manager at Paul Davis is responsible for leading a team that serves the community by assisting individuals who have experienced property disasters. This role emphasizes the importance of customer service, dynamic decision-making, and leadership. The Mitigation Manager will coordinate teams effectively to ensure that mitigation projects are completed on budget while providing an exceptional customer experience. The position requires empathy, urgency, and the ability to communicate effectively using modern technology. The company values continuous improvement and offers opportunities for career growth through training and certifications.

Responsibilities

• Ensuring the team's performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance with Paul Davis and industry specifications.
• Focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Be a great representative of our brand!
• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.
• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.
• Re-inspect job sites for quality control.
• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.
• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.
• Be accessible by phone and participate, as necessary, in the on-call schedule.

Requirements

• Desire to join a world-class team and contribute a positive attitude.
• Dedication to customer service.
• Ability to lead others from diverse backgrounds.
• Fluent in English.
• Valid driver's license with a clean record.
• Have the ability to work nights/weekends and overtime.
• Desire to continually learn new things.

Benefits

• Leadership Development - our company grows from the inside.
• Monthly cross-training opportunities to advance your career.
• Flex schedule - ability for flex hours to ensure team members get the time they need for personal matters.
• Paid training.
• Health, dental and vision insurance.
• Referral program.
• Great culture and team dynamic.
• Bonus opportunities based on performance.