Agent - Nightlife Call Center

Wynn ResortsLas Vegas, NV
7h

About The Position

The Nightlife Call Center Agent responds to every guest inquiry professionally in a skilled, warm and engaging manner.

Requirements

  • Adherence to all standards, policies and procedures specified for Wynn Las Vegas and the department
  • Willingness to work a flexible schedule that varies according to business needs
  • Must be able to work swing shift and weekends
  • Reading and communicating (writing and speaking) fluently and professionally in English
  • Knowledge of languages additional to English is preferred
  • Minimum of one year work experience in a high-volume call center
  • Previous Nightclub experience desired
  • Must be computer literate and proficient in MS Office
  • Must be able to type at least 30 WPM
  • Requires the ability to work efficiently and within a team environment

Nice To Haves

  • Previous Nightclub experience desired
  • Knowledge of languages additional to English is preferred

Responsibilities

  • Answering and efficiently handling or directing incoming calls
  • Maximizing opportunities to confirm nightlife reservations sales
  • Inputting nightlife reservations in the appropriate computer systems
  • Providing callers with necessary confirmation
  • Expressing the luxury standards associated with the Wynn/Encore brand to callers, sharing information about the property and its amenities
  • Listening and documenting information accurately while on calls
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