Night stocker

Hy-Vee, Inc.•Winona, MN

1d•Onsite

About The Position

At Hy-Vee, the Night Stocker role is crucial for maintaining a helpful and engaged customer experience. This position involves unloading product, opening containers, stocking shelves, and rotating products as needed. The Night Stocker is expected to provide prompt, efficient, and friendly customer service, treating customers as the most important people in the store. This includes greeting customers, assisting them with finding products, loading heavy items, and addressing their suggestions. The role also requires teamwork with co-workers to ensure customer satisfaction and a pleasant work environment. Adherence to department and company guidelines regarding personal hygiene, dress, and company policies is essential, along with reporting to work on time and completing scheduled hours.

Requirements

Must be 18+
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
High school or equivalent experience.
Six months or less of similar or related work experience.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customer’s names and to address them by name whenever possible.
Assists customers by: Escorting them to the products they are looking for
Assists customers by: Securing products that are out of reach
Assists customers by: Loading or unloading heavy items
Assists customers by: Making note of passing along customer suggestions or requests
Assists customers by: Performing other tasks in every way possible to enhance the shopping experience
Answers the telephone promptly when called upon and provides friendly helpful service to customers who call.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Unloads trucks, opens containers, stocks shelves, runs overstock on risers and rotates product.
Monitors for miss-picked items, reviews product outs, wrong deliveries, etc.
Organizes stock for greatest efficiency, cleans and restocks damaged items.
Tags the shelves with overstock in the back room and understock drawers.
Reports all new or different items for the scanning coordinator for input into the system.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled, on time, and works the scheduled number of hours.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.