Night Shift Data Center Facility Operations Manager

Amazon • Frederick, MD

1d

About The Position

Join our dynamic team and become a critical technical leader who ensures the
heartbeat of our global infrastructure remains strong and resilient. In this
pivotal role, you'll be the guardian of our data center operations, driving
reliability and performance while optimizing operational efficiency across
complex technical environments.

Data Center Facility Manger role acts as Amazon’s front line when it comes to
hands-on electrical and mechanical equipment troubleshooting. They will
maintain, operate, and troubleshoot mission-critical data center facility
equipment including electrical support equipment such as stand-by diesel
generators and related fuel systems, 3 phase electrical systems that include but
not limited to switchgear, UPS units, PDUs, and wet cell batteries and
associated systems. Mechanical equipment includes CRAC units, centrifugal
chillers, cooling towers/water chemical systems, air handlers and associated
systems, pumps, and motors. Additional support equipment is included in the
scope of the role which includes fire suppression systems, building automation
systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be
restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be
accessed from outside of the United States)

We are seeking an energetic Data Center Facility Manager to serve as a technical
resource and leader within Amazon data centers. The position will help ensure
overall availability and reliability to meet or exceed defined service levels of
data center operations. The Data Center Facility Manager will oversee operations
and management of technicians responsible for routine and emergency services on
a variety of critical systems such as: switch gear, generators, UPS systems,
power distribution equipment, chillers, cooling towers, computer room air
handlers, building monitoring systems, etc. They will assist in maintaining a
high reliability and performance while keeping operating costs in facilities at
a minimum. This equipment supports mission-critical servers and must maintain
better than 99.999% uptime.

Requirements

• 2+ years of management/team lead function experience
• 5+ years of working in data centers or critical infrastructure experience
• Experience in a management position with 5 or more direct reports
• Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations:
• Participate in group lifts for 40+ pounds
• Maintain balance and perform construction tasks while on a ladder
• Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position
• Work in an environment requiring provided ear protection

Nice To Haves

• 5+ years of management/team lead function experience

Responsibilities

• Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
• Manage teams of 24x7 engineering technicians in all facets of their career
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
• Coordinates daily with a multitude of third-party vendors ensuring adherence to contracted SLAs
• Effectively and efficiently manage the operations budget and expenditures
• Routinely operate as the after-hour on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed