Night Security

Outbound Stowe•Stowe, VT

69d

About The Position

At Outbound Stowe, we don't just serve guests—we craft experiences. As Night Security, you'll play a vital role in creating unforgettable moments for our guests during the overnight hours. You'll be more than a night-time administrator; your dedication to fostering human connections, comfortable experiences, and providing exceptional service will turn ordinary stays into extraordinary memories. As a valued part time team member of the CoralTree team, you'll receive a benefits package that includes: An employee assistance program. Participation in a 401(k) plan with a company match. Team member free room night program.

Requirements

1+ Previous Front Desk experience of employment in a related position with this company or other companies in hotels or administration related work.
Must have basic Excel, PowerPoint, Word; PC knowledge
Must be able to sustain composure, remain calm, and possess a positive attitude.
Must be able to follow directions with focus to detail, speed, and accuracy.
Must be a team player with the ability to work under minimal supervision.
Must be able to exercise confidentiality and discretion.
Demonstrate a working knowledge of all company safety and security procedures.

Responsibilities

Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
Verify and swipe credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Post charges to guest rooms and/or house accounts as needed.
Retrieve messages, mail, and facsimiles for guests as requested.
Research and perform revenue audit function.
Upon completion of audit, input information into general ledger system.
File paid invoices in night audit packs.
Research and respond to charge inquiries on a timely basis.
Send copies of guest folios on a timely basis via fax or mail.
File registration cards in suite number order.
Notify guests of incoming faxes using the message function on the computer.
Secure the property to security standards set by the property.
Ensure nightly logs are updated with any incidents and ensure communication to the oncoming staff and management in the morning.