Night Operations Supervisor

U.S. Xpress Enterprises, Inc.•Loudon, TN

1d•Onsite

About The Position

TOTAL Transportation is dedicated to the profitable delivery of each of our customer's shipments safely, on-time, and claim-free. Our commitment to consistently providing superior service is what makes TOTAL Transportation of Mississippi the best trucking company for all your U.S. transportation needs. We strive daily to provide the service our customers expect and deserve. Safety, security and service will prevail above all else. Each and every employee of Total Transportation of Mississippi is now and always will be dedicated to these principles. Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below! Medical, Dental, and Vision Basic/Supplemental Life Accidental Death/Dismemberment Health Savings Accounts Flexible Savings Accounts Company Paid Holidays Paid Time Off 401k with Employer Matching Contribution Employee Stock Purchase Plan Paid Parental Leave Short Term Incentive Program Employee Assistance Program Pet Insurance

Requirements

Any combination of education or experience equivalent to a four-year degree
5+ years in-depth high-volume field operational experience
Superior analytical, communication and interpersonal skills; Strong problem solving and innovative thinking skills
Extreme patience dealing with volatile situations; flawless follow-up procedures
Comprehensive knowledge of regulations impacting daily operations (DOT – national and state)
Proficient in MS Word, Excel, and PowerPoint; query and/or database application programs (Showcase or Access)
Strategic thinker with proven leadership skills.
Work Environment / Physical Requirements – Normal office settings.

Responsibilities

Report Layovers and DH to the Load Planning Manager
Plan an assigned area in accordance with established load planning standards.
Will act as the first escalation point for all night operations.
Work on service solutions to meet our customers’ expectations across all areas.
Lead and coach other night employees across all departments to meet operational objectives.
Coordinate freight tracking of key accounts across all departments during the assigned shift.
Track freight from the night hot sheet and coordinate service solutions to pick up and deliver on time.
Ensure proper system documentation of freight through SD comments and written communication.
Ensure proper stakeholders are included in communication of operational issues.
Oversee effective handoff communication during shift change
Identify and communicate nightly balance disruptions in the network while offering solutions that maximize profitability.
Provides consultative support to other employees across the night operations team including those inside and outside of the load planning department.
Assist in the design of operational programs; assist in long-term planning strategy.
Provide feedback to departmental leaders on the operational effectiveness of the night team while providing ideas for process and personnel improvement.
Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
May include other duties as assigned by Management.
Oversee dispatch phone system ensuring all operations employees are in Queue and drivers are not experiencing long hold times