Night Operations Representative - TXNew

ITS Logistics • Fort Worth, TX

236d

About The Position

This position reports to the Division Manager and is responsible for track and trace functions of shipments for the brokerage division of ITS. This includes the following: Tracking and tracing current shipments in the ITS network. Maintaining relationships with drivers and provide support as needed. Producing timely and accurate communication to all customers within the assigned network. Reviewing and communicating effective handoffs each shift and understanding the state of the network daily. Utilizing technology to properly track orders for on time delivery. Ensuring loads are on time and track and trace updates are sent per the required cadence. Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command. Work efficiently with a high level of accuracy. Other duties as assigned.

Requirements

• Minimum of one year experience in the transportation industry preferred, but not required.
• Ability to work evening and midnight hours.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level 'grit' with the ability to persevere and manage issues successfully in high stress situations.

Responsibilities

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Work efficiently with a high level of accuracy.
• Other duties as assigned.

What This Job Offers

• Industry: Truck Transportation