Night Operations Manager

The University of Texas at Austin•Austin, UT

14d•$75,000•Onsite

About The Position

You belong at The University of Texas at Austin, where you can help change the world at work while receiving competitive pay and great benefits! What sets you apart when you join UT? As a Longhorn, you’ll be working for a globally recognized university. Your work will make a difference in the lives of faculty and staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like becoming a member of the Facilities Services team at UT. With Facilities Services, you’ll have opportunities to grow and learn. We believe that everyone has the potential to be a leader, and we offer comprehensive leadership training and development programs. We want to help you achieve your career goals, because our goal is for you to have a long and rewarding career with us. What benefits do I receive with UT? The university offers an impressive benefits package including, but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details on benefits, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards . For more information, assistance with completing an application, or other questions about joining Facilities Services, FS-Recruitment at [email protected] 512-475-7097. Or call 512-789-0916. Purpose To provide for the supervision of custodial services and building services in assigned areas of the university. Assist in management of Custodial Services night shift operations. Work collaboratively to meet goals of division and department.

Requirements

Associate degree or higher.
Four (4) years of experience supervising employees.
Four years of experience performing administrative duties.
Proficient with basic computer software programs such as MS Windows, Word, Excel, Outlook, Adobe Acrobat, etc.
Excellent written and verbal communications skills with the ability to deliver feedback effectively and express thoughts concisely.
Excellent interpersonal and leadership skills, with proven ability to develop and motivate employees to meet and exceed performance standards.
Must have a valid driver's license and an acceptable driving record as established in UTS157 Policy.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Bachelor’s degree or higher with more than four (4) years of supervisory experience in a custodial or facilities operations environment.
Four years of experience managing projects.
More than four years performing administrative duties.
Advanced computer skills.
Demonstrated ability to manage a variety of tasks simultaneously.
Demonstrated ability to interact effectively with University administrators, deans, faculty, and staff in providing good client/customer service to the University community.
Strong commitment to service excellence and continuous improvement.
Knowledge of management techniques, including reporting, internal controls, personnel, and performance measures.
Ability to review technical drawings for the purpose of determining the implications of construction and renovation projects on custodial operations.

Responsibilities

Assist in managing a large custodial services operation of 300+ staff members.
Assist in developing and implementing strategic plan and goals.
Speak to individuals and groups.
Assist in enforcement and execution of university and department policies and procedures.
Manage the planning, coordinating, setting priorities, and directing, through subordinates, of the custodial and related building operation services.
Participate on committees and in meetings as needed.
Ensure standardized procedures for all services and processes.
Inspect and document work.
Administer Performance Evaluations for employees based on performance standards.
Engage in frequent communication, coaching, counseling, redirection, and correction to ensure achievement of expected performance levels.
Establish, monitor, and maintain viable inspection, corrective action, and follow-up programs.
Promote and communicate unit's strategic objectives in terms all employees will understand.
Serve as customer liaison with building managers, building occupants, and work order contacts to address customer requirements and complaints.
Work effectively with other facilities work units and employees.
Be an effective problem solver.
Provide excellent customer service and follow-through.
Driving University owned vehicles to job sites will be required for this and most other functions.
Use communication and other interpersonal skills to bridge obstacles.
Include relevant people in decision-making processes.
Actively participate on teams.
Work well with other individuals, and work groups to achieve best results and meet goals.
Direct workforce through subordinate supervisors to achieve consistently clean buildings, excellent curb appeal, and properly executed work orders.
Manage event support functions.
Participate in training and developing competencies aligned with the work unit's strategic direction.
Ensure employees are trained in these areas and more: new employee orientation, on-the-job training, customer service, safety practices, and leader development.
Ensure working knowledge of employees upon implementing changes in policies, procedures, regulations, etc.
Ensure employees follow safety procedures in compliance with University, Facilities Services, and Custodial Services policies, procedures, and practices.
Train employees in workplace safety practices and enhance safety awareness.
Inspect work areas to detect existing or potential accident and health hazards and determine corrective or preventative measures.
Perform and oversee administrative tasks required to maintain accurate and timely records such as for labor entry, timekeeping, work scheduling, etc.
Prepare and proofread correspondence.
Ensure accuracy of all materials and document for which he/she is responsible.
Fill in for night day operations manager as needed.
Assist with inventories including equipment, room, hazardous materials, and computer inventories.
Other related functions as assigned.
Special projects as assigned.
Attendance and/or participation in meetings and events as required outside of normal shift.
Occasional travel to conferences.

Benefits

Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
Voluntary Vision, Dental, Life, and Disability insurance options
Generous paid vacation, sick time, and holidays
Teachers Retirement System of Texas, a defined benefit retirement plan, with employer matching funds
Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
Flexible spending account options for medical and childcare expenses
Robust free training access through LinkedIn Learning plus professional conference opportunities
Tuition assistance
Expansive employee discount program including athletic tickets
Free access to UT Austin's libraries and museums with staff ID card
Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card