Night Operations Assistant Store Manager

The Home Depot•Hermitage, PA

21h•Onsite

About The Position

The Night Operations Assistant Store Manager in Training (NOASM-IT) program at The Home Depot offers hands-on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager. This comprehensive training program includes practical experience, mentorship, and leadership development. During the training, NOASMs in Training will learn Manager on Duty duties and focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. They will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down processes. NOASM’s in Training will also work with the Store Manager, Assistant Store Managers (ASMs), and field teams to develop and implement strategies that boost sales and profitability, create actionable game plans for departmental success, and ensure smooth department operations. NOASM - ITs are expected to lead by example and uphold, maintain, and support all lawful company policies and positions. The training period for NOASM-IT will be up to 6 weeks, during which they will learn to execute OASM key responsibilities.

Requirements

Must be 18 years of age or older
Must be legally permitted to work in the United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
3 Minimum Years of Work Experience
3 Minimum Leadership Experience

Nice To Haves

Demonstrated ability to collaborate and work effectively with cross-functional teams
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
3 Preferred Years of Work Experience
3 Preferred Leadership Experience

Responsibilities

Supervising Associates in the selling effort and lead GET culture and set the example
Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
Perform Opening, Closing MOD and other whole store focus responsibilities
Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures
Command of store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink
Ensure self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times
Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management
Learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations
Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures
Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales
Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary
Complete all assigned training modules and assessments