Night Manager - City View

Housing Works • Long Island City, NY

1d • $60,000 - $65,000

About The Position

The Night Manager is the main contact for all physical operations within the facility during night hours, including IT, Office Services, Purchasing, and meal distribution and inventory. The Night Manager will work in conjunction with outside vendors to ensure operational efficiency and will be the primary liaison between the program/organization and hotel staff during night shifts. The Night Manager will supervise a staff of two (2) Residential Aide Supervisors.

Requirements

• Bachelor's degree preferred, but not required
• Minimum of three years of relevant experience in a social services setting that deals with HIV/AIDS, homelessness, mental health issues, and/or substance use required.
• Willingness to work occasional overtime and offer flexibility regarding scheduling work time.
• Bi-lingual (Spanish) is strongly preferred.
• Ability to work with the homeless migrant population.
• Must be proficient in Microsoft Office (Word, Outlook, PowerPoint, and Excel)
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders
• Ability to work in a team but also independently and accurately in a high-paced, deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and always maintain client confidentiality.
• Strong problem solving and conflict resolution skills
• Good communication skills both verbally and written including the ability to communicate with all levels of management and a variety of stakeholders.
• Deep understanding of harm-reduction practices.

Nice To Haves

• Bi-lingual (Spanish) is strongly preferred.

Responsibilities

• The Night Manager monitors operations throughout the program during night hours and looks for ways to increase productivity and lower expenses.
• The Night Manager will be in direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.
• Supervise two (2) Residential Aide Supervisors during night shifts.
• Ensure that the program contract meets funding and regulatory requirements during night operations.
• Measure the adherence of night staff to established workflows and protocols, ensuring that all procedures are followed correctly and consistently. This can be tracked through regular audits, spot checks, and performance reviews.
• Manage inventories of food and supplies.
• Provide guidance on changing policies.
• Ensure the safety, security, and integrity of all residents and guests, as well as the physical environment of the facility during night hours.
• Conduct periodic facility walk-throughs.
• Act as primary liaison with hotel ownership during night shifts.
• Always provide excellent customer service and confidentiality.
• Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.
• Always enforce the Residential Code of Conduct and/or House Rules.
• Enthusiastically participate in advocacy and direct actions to end the twin crises of homelessness and HIV/AIDS.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager