Night Manager - The Roosevelt New Orleans

Hilton•New Orleans, LA

About The Position

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Night Manager to join the team! Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District. Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining. We are looking for an individual with an upbeat, outgoing personality to join our Front Office Operations team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Front Office Operations. We are looking forward to your application! What will I be doing? As Night Manager, you would be responsible for directing and overseeing all hotel operations during the night shift to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety
Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
Act as Manager on Duty and on behalf of the General Manager in his/her absence
Tour hotel interior and exterior to ensure the property and facilities are functional, presentable to established standards and safe for guests and team members
Oversee preparation of daily summary reports
Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counseling and evaluations and delivering recognition and reward

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