Night Manager

DeFoor Hospitality Group•Chattanooga, TN

37d

About The Position

The Night Manager is responsible for overseeing all guest service operations during scheduled evening, weekend, and night shifts. Acting as the Manager on Duty (MOD), this role is responsible for safety and security, ensures a seamless guest experience, and smooth operation of all hotel departments. This role provides property-wide leadership and operational support, supporting all departments as business levels require. The Night Manager is the highest ranking leader on property at night and is empowered to make operational decisions, respond to emergencies, and ensure brand service standards are upheld.

Requirements

Strong leadership and supervisory skills with the ability to manage staff in a fair and professional manner
Ability to make independent decisions
Excellent conflict resolution and guest recovery skills
Ability to remain calm and decisive in emergency or high-pressure situations
Strong organizational and time-management skills
Working knowledge of hotel operations across Front Desk, F&B, Housekeeping, and Engineering
Flexible availability including nights, weekends, and holidays
Prior hotel leadership experience required
CPR/First Aid certification (or ability to obtain)
Ability to stand or walk for extended periods (up to 8 hours)
Ability to bend, reach, stretch, and lift/carry up to 30 lbs
Clear communication skills, both verbal and written, with ability to hear and respond in English

Nice To Haves

Experience in multiple departments preferred

Responsibilities

Serve as Manager on Duty (MOD) during evening nights and weekends, overseeing hotel operations and addressing guest concerns, emergencies, or unusual situations
Oversee overall hotel operations in the absence of executive leadership
Monitor guest satisfaction and resolve escalated guest concerns promptly and professionally
Ensure compliance with brand standards, company policies, and safety protocols
Assist Front Desk with check-ins, check-outs, guest billing, and guest recovery as needed
Support Food & Beverage operations during peak periods or staffing gaps
Coordinate with Engineering/Maintenance to address urgent guest room or facility issues
Provide hands-on operational support in any department as business needs require
Monitor staffing levels and adjust support accordingly
Conduct routine property walks to ensure safety, cleanliness, and security
Respond to fire alarms, medical incidents, disturbances, and other emergencies in accordance with hotel emergency procedures
Complete detailed incident reports and maintain accurate shift logs
Ensure building access and security protocols are followed
Act as the primary point of contact for emergency responders if needed
Communicate key issues, guest concerns, and operational updates to department heads and the General Manager
Ensure a smooth handoff to morning leadership
Monitor and verify completion of nightly procedures and tasks
Monitor cash handling and credit procedures in accordance with policy
Maintain detailed shift logs and reports to ensure continuity of operations.
Perform other duties as assigned by management