Night Manager (New York)

Yotel • New York, NY

218d

About The Position

The Night Manager is responsible for ensuring that all daily reports are generated, daily revenues are balanced, express checkouts are processed efficiently and guests needing assistance during the shift are accommodated. The Night Manager is tasked with developing positive relationships amongst all associates and departments that work on the overnight shift. The Night Manager is responsible for ensuring all assigned tasks of any overnight position are completed as assigned. The Night Manager will provide the management team with accurate and reliable information needed to make effective operational decisions.

Responsibilities

• Check guests in and out.
• Handle and take reservations.
• Handle guest's special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Investigate and handle complaints, disturbances, emergencies, etc. during shift.
• Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
• Assist in the preparation of Night Audit month-end reports, including in-house movie reports, house account summary, phone summary, etc.
• Interview, train, supervise and develop Night Audit staff, including coaching, counseling and discipline.
• Prepare, copy, and distribute reports as required.
• Handle special guest requests.
• Monitor and prepare Night Audit reports in accordance with YOTEL's requirements meeting various due dates and deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Accommodation
• Number of Employees: 501-1,000 employees